Lead Scheduling Specialist, L&D, Voorhees
Job Location:
Voorhees, NJ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
If you live or work in South Jersey exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14000 colleagues including over 2850 skilled and compassionate doctors physician assistants and nurse practitioners equipped with the latest technologies treatments and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report weve received multiple awards for quality safety and outstanding work environment.
In addition to five hospitals seven emergency departments seven urgent care centers and more than 280 otherlocations were committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through ourEat Well food access program telehealth home health rehabilitation mobile screenings paramedic programs and convenient online scheduling. Were also affiliated with Penn Medicine for cancer and neurosciences and the Childrens Hospital of Philadelphia for pediatrics.
Location:
Voorhees - 100 Bowman DriveRemote Type:
On-SiteEmployment Type:
EmployeeEmployment Classification:
RegularTime Type:
Full timeWork Shift:
1st Shift (United States of America)Total Weekly Hours:
40Additional Locations:
Job Information:
* Experience in OB/GYN scheduling preferred *
Job Summary:
Acts as a leader and resource to the center in the absence of the Manager. Anticipates operating room needs and offers additional services. Supports OR manager and provides excellent service to all surgeons offices while projecting a professional positive image of self and Virtua.
Position Responsibilities:
Make suggestions for process improvement of surgical scheduling. Assist in training new staff and mentoring less experienced co-workers.
Daily quality assurance monitoring of staff and providing manager with weekly reports of staff effectiveness along with conducting team meetings.
Increase Virtuas business and patient satisfaction by using excellent customer service skills to navigate physician offices. Sends confirmation or appropriate documentation to physician offices.
Analyze OR reports daily looking three days forward for any scheduling issues.
Communicate daily with Operating Nurse Manager to ensure timely patient access through Virtuas system along with protecting confidentiality of patient.
Perform data entry and complete all data records with concise patient information and appropriate coding to ensure proper tracking of leads. Understanding of all databases used such as Amkai Systems Cisco phone system and CRM
Position Qualifications Required:
Required Experience: Minimum of 5 years customer service or Central Scheduling experience required. Health care experience including medical terminology and managed care strongly preferred.
Excellent computer skills and a good knowledge of various software packages. Pleasant and professional phone skills with good diction tone and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions. Must be able to use general office equipment including a multi-line telephone system. Bilingual ability preferred.
Required Education: High School diploma or equivalent. Associates degree preferred.
Training / Certification / Licensure:
Hourly Rate: $19.54 - $29.20 The actual salary/rate will vary based on applicants experience as well as internal equity and alignment with market data.Virtua offers a comprehensive package of benefits for full-time and part-time colleagues including but not limited to: medical/prescription dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off paid sick leave as provided under state and local paid sick leave laws short-term disability and optional long-term disability colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.For more benefits information click here.
Required Experience:
IC
About Company
Virtua Health is an academic health system committed to helping South Jersey be well, get well, and stay well, offering a full range of health care services.
