Lead, Program Strategy & Operations, Employee Experience & Productivity

Imagine what you could do here. The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry leading environmental efforts. Join Apple and help us leave the world better than we found you a strategic operator who can shape how a program is positioned sponsored and scaled and also run the operating engine behind it Do you do your best work where strategy executive engagement and team leadership meetnApples ISu0026T Services Technology team delivers the internal orchestration layer that powers Apples Services businesses including the App Store Apple Music Apple TV Apple News and Apple Arcade. The program builds durable cross-Services capabilities across data and AI/ML asset management talent and IP workflow orchestration and content engineering. These capabilities help the organizations behind Apples fastest-growing revenue segment operate with greater speed leverage and governance.u2028u2028nnEmployee Experience and Productivity (EEP) is part of ISu0026T and delivers some of the most widely used communication and productivity technology and services across Apple from tools that enable collaboration to the support teams that keep Apples workforce running. EEP also leads user experience design and research and manages the systems behind Apples Services organizations like Apple TV Apple Music u0026 the App Store.

In this role youll shape how Services Technology is understood sponsored scaled and run across Apples Services portfolio. As the Services Technology Lead for Program Strategy u0026 Operations youll partner with program leadership to define where the program goes next. That includes which client organizations to expand into which capabilities to invest in and how to build the executive sponsorship and measurement frameworks that make growth durable. Youll also lead the team that runs the programs operational functions: headcount and vendor management financial controls space and communications and culture. And youll work with the Product Ops team to streamline how work moves from value case to delivery. This role combines cross-program strategic scope with direct people leadership. Youll bring strategic clarity executive judgment and an operating rhythm that turns ambiguity into a fundable well-run plan.

Growth u0026 Executive Engagement:nExpand Services Technology into new client organizations and capability areas sequenced by demand readiness and strategic the client engagement model and build funding cases that unlock headcount and -own Greenlight with Finance to scope govern and approve every new sponsorship from VP to C-level through briefings business cases and executive the executive engagement cadence including quarterly business reviews (QBRs).nnStrategy u0026 Measurement:nEvolve the strategic narrative across focus areas for each line of business (LOB).nTest proposed work against the orchestration model and help leadership decide what to take on and what to program OKRs value stream metrics and reporting tied to revenue protection operational leverage speed to market and cross-org the process architecture and value assessment frameworks that map every initiative to a value u0026 Product Operations:nBuild hire and coach the team that runs headcount planning and the vendor management office (VMO) financial controlsnSpace and Places and communications and with Finance HR Real Estate and ISu0026T governance to keep headcount spend and space aligned with the separate product ops tools into one connected platform: value and ROI requirements solutions catalog business architecture delivery and QA and finance every initiative traceable from value case to delivery and spend with no duplicate internal program tracking and communications tools so leadership has one current view of the -Program Partnership:nAct as a trusted partner to value stream and program structure to cross-program decisions and broker alignment when teams compete for leaders anticipate emerging client needs so new growth and existing programs strengthen each other.

10 years of experience in strategy business operations executive coordination or program leadership supporting technology or transformation programs at scale.n3 years experience building executive-ready business cases briefings and strategic narratives that secured funding headcount or executive sponsorship.n3 years experience leading growth or expansion strategy across multiple client organizations or lines of business.n3 years experience with OKR frameworks process architecture value assessments and the internal tools such as Jira and with Gen AI tools and frameworks.

Experience leading programs that span multiple client organizations and lines of consolidating product operations tools and workflows such as requirements management solutions catalogs delivery tracking and financial planning into a connected with Apple Services businesses and the operational dynamics of content commerce or subscription partnering with Finance VMO HR and ISu0026T governance functions to secure budget and building a teams culture communications and engagement to build trust across engineering product finance and client to influence without authority navigate ambiguity and bring structure to undefined presence and judgment under pressureu2028 Strong written and verbal communication skills with the ability to adapt tone and depth for audiences from working teams to experience handling sensitive and confidential information with integrity and discretion.