Lead Product Mgr

Job Posting Title:

Lead Product Mgr

Req ID:

Job Description:

Department Description:

We Power the Magic! Thats our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Companys premier vacation brands including Disneys Parks & Resorts worldwide Disney Cruise Line Aulani A Disney Resort & Spa and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment Food & Beverage Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey Disney!

Team Description:

This role sits in the US Parks Experience Access team within Technology for Disney Experiences. It works closely with commercial business and operations partners from across the company.

The Lead Product Manager will report to the Manager Product Management.

The DXT Experience Access Product Team oversees the Guest facing digital products that shape how Guests access our attractions and experiences including Lightning Lane Virtual Queue and Disability Access Service. The team also oversees the attractions character and entertainment content for offerings across both domestic sites including its water parks. These products are critical to how our sites operate and to how Guests plan and move through their day and they sit at the intersection of technology commercial strategy and park operations. The work is complex highly visible and never the same two quarters in a row.

The Lead Product Manager is responsible for the standards planning discipline and delivery quality of the products across the Experience Access portfolio. The role carries its own delivery accountability along with functional leadership expectations for the team without direct reports.

The Lead Product Manager defines product requirements for new features and capabilities partnering closely with engineering design operations and business teams throughout the full product lifecycle from concept and development through launch go to market execution and ongoing support. This role helps execute the feature roadmap solves complex problems with creative solutions and ensures our products are successfully delivered adopted and operationally supported. Much of that scope sits in the integration work we share with other DXT teams.

Key areas of focus include leading our content scope as a product including its strategy standards tooling and process; raising the delivery standard across our core products from sprint to sprint and quarter to quarter; and flexing onto incoming work owning the integrations and changes our products need to adopt.

Across all areas this role is expected to leverage existing technology. That means using it to drive insight and efficiency building tools that unlock additional performance and maintaining the context layers that technology tools agents and workflows depend on to be effective.

What Youll Do

• Lead the endtoend product lifecycle for a defined product area ensuring clarity of vision goals and measurable outcomes

• Define and maintain product strategy roadmap requirements and success metrics for your domain and set the planning and delivery standards applied across the Experience Access portfolio.

• Drive crossfunctional alignment across engineering UX data science marketing and business stakeholders

• Lead solution definition and delivery for complex features or workflows balancing technical feasibility and user value

• Oversee product integrations architectural considerations and system dependencies

• Guide development of crossplatform applications and systemtosystem experiences

• Use research experimentation and KPI analysis to inform prioritization and product decisions

• Identify systemic issues partner on solutions and drive improvements in performance reliability and usability

• Create and refine personas customer journeys and value frameworks; lead advanced analysis of product metrics

• Collaborate with engineering teams on technical strategy solution testing and implementation plans

• Champion use of innovative digital technologies to unlock new customer value

• Build depth in product domains technology areas and customer segments

• Lead in a domain and/or technology area (i.e. web mobile cloud AI or product ecosystems) driving innovation and excellence in product development

• Contribute to the estimation and planning of complex and scalable projects including budget considerations

• Stay informed about emerging technologies and trends to provide well-reasoned product recommendations

• Create and deliver compelling high-quality presentations for diverse audiences demonstrating strong communication skills to influence stakeholders and drive key initiatives

• Own the operating model for content delivery including intake standards quality expectations consistency documentation and enablement for onshore near-shore and managed-service partners.

Required Qualifications & Skills:

• Minimum 7 years of related work experience
• Experience with multiple development methodologies especially Scrum and Agile variants

• Familiar with using complex content management systems including content modeling publishing workflows and high-volume content delivery and motivated to expand technical expertise.

• Skilled in leading a product area endtoend including strategy roadmap and measurable outcomes

• Strong competency in evaluating tradeoffs across user value technical constraints and business impact

• Experience driving complex features integrations or crosssystem solutions.

• Established depth in a domain or technology area that informs product direction.

Preferred Qualifications:

• Experience leading or directing the work of contractors agencies or managed-service partners including onboarding standards and quality oversight.

• Strong analytical and quantitative skills with the ability to use hard data to form assumptions build business cases and resolve complex technical user and business issues in a fast-paced organization.

• Outstanding written and verbal communication with proven ability to influence at the executive level.

• Experience with Agile software development methodology and the Atlassian suite including Jira and Confluence.

• Demonstrated use of technology to drive insight and efficiency including building or prototyping tools workflows or agents prompt design agentic workflows or AI-assisted product operations along with a commitment to maintaining the structured documentation and context those tools depend on.

• Experience with Guest access ticketing entitlement reservation or queuing digital products.

• Experience with localization and multi-market content delivery.

• Familiarity with Walt Disney World and Disneyland Resort park operations.

• Experience with iOS and Android release processes.

Required Education:

• Bachelors degree in relevant field of study and/or equivalent work experience

Preferred Education:

• Masters degree in a related field.

#TECHATDISNEY

The hiring range for this position in Orlando FL is $148300 - $198800 per year and in Glendale/Anaheim CA is $155700 - $208700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.

Job Posting Segment:

DX Technology

Job Posting Primary Business:

Products & Experiences

Primary Job Posting Category:

Product Management

Employment Type:

Full time

Primary City State Region Postal Code:

Orlando FL USA

Alternate City State Region Postal Code:

USA - CA - 1200 Grand Central Ave USA - CA - Disneyland Service - Bldg 700 Complex

Date Posted: