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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

We are searching for the best talent for a Lead MedTech Technology Service Reliability Engineer R&D to be located in Raritan NJ

Position Summary

The Service Reliability Engineer (SRE) designs builds and operates reliability practices and technical capabilities that ensure critical engineering and enterprise services are available performant secure and resilient. This is a hands-on non-manager role focused on improving service reliability through observability incident response automation and engineering excellence.

This role partners closely with Product Owners development teams infrastructure/platform engineering Quality/Validation Security and Enterprise Architecture to define reliability targets implement operational controls and maintain documentation appropriate for regulated environments. The SRE helps standardize operational patterns across environments (dev/test/prod) including monitoring baselines access controls runbooks change management and deployment readiness.

Key outcomes include establishing and measuring Service Level Indicators/Objectives (SLIs/SLOs) improving alert quality and troubleshooting speed reducing incident frequency and Mean Time to Recovery (MTTR) and enabling safe repeatable releases through automation and operational readiness. The SRE identifies reliability risks and technical gaps recommends scalable and resilient designs implements reusable operational tooling and participates in Agile ceremonies and on-call support aligned to the teams ways of working.

Major Duties & Responsibilities

• Define implement and continuously improve reliability standards for production services including SLIs/SLOs error budgets and operational readiness criteria.
• Build and maintain observability capabilities (metrics logs traces dashboards) and establish actionable alerts that reflect customer impact.
• Participate in on-call rotations lead incident triage and restoration and drive root-cause analysis with corrective and preventive actions.
• Engineer reliability improvements through automation (self-healing auto-remediation runbook automation) and eliminate toil through scripting and tooling.
• Partner with engineering teams to design and validate resilient architectures (timeouts/retries circuit breaking queuing graceful degradation) and to improve deployment safety.
• Perform capacity planning and performance analysis; proactively identify bottlenecks and reliability risks and validate scaling strategies.
• Establish and maintain operational runbooks playbooks and escalation paths; conduct game days and resilience testing (e.g. failover/chaos exercises) as appropriate.
• Improve change management by defining deployment/rollback standards validating monitoring coverage and supporting release readiness reviews across dev/test/prod.
• Create and maintain operational documentation (service catalogs SLIs/SLOs runbooks monitoring standards) and ensure knowledge transfer across teams.
• Support validation and audit readiness by following SDLC/IT controls producing required evidence (e.g. monitoring/test results) and supporting controlled releases in regulated environments.
• Develop reliability reporting (availability latency error rates MTTR incident trends) and present insights and recommendations to stakeholders.
• Apply security-by-design principles (identity/access secrets management vulnerability management data protection) and ensure operational practices meet company standards.
• Collaborate with internal teams and vendors as needed to implement reliability improvements manage platform upgrades and continuously improve maintainability and supportability.

Qualifications

Required

• Bachelors degree in Computer Science Engineering or related discipline or equivalent experience.

• 5 years of experience in SRE DevOps platform engineering or software engineering with substantial production operations responsibilities.
• Hands-on experience with observability and incident management practices including monitoring/alerting design on-call operations and root-cause analysis.
• Experience with infrastructure-as-code and CI/CD (e.g. Terraform/CloudFormation Git Azure DevOps/Jenkins or similar) and automated testing/release practices.
• Experience operating services in cloud-hosted or hybrid enterprise environments (AWS and/or on-prem) including networking fundamentals secure configuration and environment management.
• Strong communication skills with the ability to explain technical issues incident impact reliability risks and tradeoffs to both technical and non-technical stakeholders.
• Working knowledge of Agile delivery practices and ability to collaborate across cross-functional teams (Product Engineering QA/Validation Security Infrastructure) to deliver reliable well-managed releases.
• Experience working in MedTech Life Sciences or other regulated environments including familiarity with validated systems documentation expectations and controlled change processes.
• Demonstrates AI Fluencythe ability to use and evaluate AI technologies responsibly (with a primary focus on generative AI in the workplace)to improve productivity and decision quality while maintaining human accountability managing risk and complying with applicable governance privacy security and policy requirements

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

#JNJTECH

#LI-Hybrid

Required Skills:

Product Lifecycle Management (PLM) Reliability Engineering

Preferred Skills:

Agile Product Development Analytical Reasoning Coaching Collaborating Competitive Landscape Analysis Critical Thinking Customer Alignment Demand Forecasting Human-Computer Interaction (HCI) Organizing Product Development Product Improvements Product Strategies Requirements Analysis Research and Development Software Development Life Cycle (SDLC) Software Development Management Stakeholder Management Technical Credibility Technical Writing Technologically Savvy

The anticipated base pay range for this position is :

$94000 - $151800

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

IC