Lead Field Service Technician

As the premiere Raymond Solutions & Service Center in the NortheastPengate Handling Systemsbuilt a reputation based oncutting-edgeinnovation quality products and outstanding addition to the full line of Raymond forklifts and equipment we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.

Pengate Handling Systems is looking for a Lead Service Technician to join our service team.

Our Lead Technicians are a critical part of what makes our service department this roleyoullnot only perform repairs and maintenance on equipment but also lead support and mentor a team of technicians across an assigned geographic territoryensuring our customers receivetimely high-quality service and our team performs at its best.

Benefits Of WorkingForPengate Handling Systems

• Generous PTO and 8 company holidays

• Defined career progression

• Boot and tool reimbursement

• Company vehicle that goes home with you

• Medical/dental/vision insurance company-paid basic coverage

• 401(k) with company match

• Flexible hours after training

• Paid training and tuition reimbursement

What Youll Do

• Lead coach and support a team of technicians performing service and repairs on forklifts and conveyor systems at customer locations.

• Monitor team performanceensureproductivity profitability and customer satisfaction goals are met.

• Conduct and coordinate service work including troubleshooting scheduled maintenance inspections and mechanical/electrical repairs.

• Promote a safety-first culture by adhering to all company and OSHA safety policies and procedures.

• Analyze daily operational needs and assign resources accordingly to meet customer expectations.

• Partner with Field Service Managers to implement best practices and continuous improvements.

• Facilitate team meetings and training opportunities for both technical and leadership development.

• Serve as the communication link between technicians customers and internal departments.

• Troubleshoot electro-mechanical issues using hand tools diagnostic devices and manufacturer guidelines.

• Perform complex repairs and system adjustments on forklifts and conveyor systems (belt tracking gearboxes etc.).

• Maintainaccurateservice records and workwithcompany software for reporting and scheduling.

• Provide recommendations for parts replacements and handle ordering as needed.

• Promote and implement Raymonds best-in-class service model in daily operations.

WhatYoullNeed

• Minimum 3 years of hands-on experience in mechanical electrical and hydraulic systems; conveyor experience highly preferred.

• High school diploma or equivalent required; technical/vocational training is a plus.

• Strong leadership and mentoring skills; ability to guide team members through challenges and new procedures.

• Advanced troubleshooting skills with material handling equipment conveyors and components.

• Familiarity with Microsoft Office Suite CRM tools and mobile service apps.

• Excellent verbal and written communication skills.

• A strong senseof urgency and attention to detail.

• Ability to lift/move up to 150lbswithassistance.

• Comfortable working at extended heights (ladders scissor lifts).

• Valid drivers license and ability to pass company certification exams.

• Willingness to work overtime and be on-call as needed to meet customer needs.

Travel Requirements

This position will be based in the field and require daily travel within assigned territories.
Technicians will beprovided witha company vehicle and a company Fuel Card to pay for vehicle expenses.

Physical Requirements

• Ability to lift/move up to 70 pounds and up to 150 pounds with a team member or support

• Ability to stand and walk for up to 10 hours

• Must be able to speak clearly and listen attentively

• Vision requirements include close vision and the ability to adjust focus

Pengate Handling Systemsis dedicatedtobeinganEqual Opportunity Employer. We promote and celebrate a diverse workforceand do not tolerate any discrimination.All human relations decisions will not bebasedon personsrace colorreligion sex national originalmaritalstatus disability genetic information ageveteran status or citizenship.All potential hiresare subject to pre-employment checks which include but are not limited to background checks and drug screenings.In additionwe will provide reasonableaccommodationsfor individualswith disabilities. Should you require an accommodation in completing an applicationinterview or pre-employment requirement please reach out to our Talent Acquisition teamat