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Lead Field Service Technician
Job Location:
Job Location:
Rochester, NH - USA
Hourly Salary:
USD 25 - 27
Hourly Salary:
Posted:
23 August 2026 (16 hours ago)
Posted:
Application Deadline:
20 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A Taste of Who We Are:
Backed by a tireless commitment to high quality innovative culinary offerings and unparalleled client and guest services Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine the industrys source for food service news and trends.
Our Mission
Delight our guest. Every meal. Every day.
Our Core Values
Our Core Values
Exceptional We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.
Hospitality We are tirelessly committed to providing the highest quality food beverages and service by anticipating our guests needs so they can count on memorable experiences every time.
Collaboration We prioritize working together with a shared vision and effective & transparent communication we unite as one team to achieve remarkable experiences.
Responsibility we hold ourselves accountable to be there for our team and clients to deliver what we say we will when we say we will and check in on progress along the way.
Innovation We are forward-thinkers always looking for new processes technologies and techniques to increase efficiencies and scalability to improve our services.
The Experience Youll Create:
The Lead Service Technician oversees and performs advanced service maintenance and repair tasks while providing leadership and guidance to the technician team. This role ensures high-quality service delivery adherence to safety standards and efficient workflow management. The Lead Technician acts as the primary technical resource and supports training and development of junior technicians.
Shift: Monday - Friday
Shift: Monday - Friday
- Diagnose and repair complex equipment issues.
- Perform preventive maintenance and ensure compliance with manufacturer specifications.
- Conduct quality checks on completed work.
- Assign tasks and monitor progress of service technicians.
- Mentor and train team members on technical procedures and safety practices.
- Retrain and recertify the techs.
- Serve as the first point of escalation for technical problems.
- Focus on continuous education and reduction of repeat service calls
- Coordinate daily service schedules and prioritize urgent repairs.
- Monitor open service calls to ensure timely closing.
- Ensure timely completion of service orders and accurate documentation.
- Communicate with Account Managers regarding service status recommendations and costs.
- Resolve escalated customer concerns professionally.
- Enforce safety protocols and maintain a clean organized work environment.
- Ensure adherence to company policies and industry standards.
- Performs other related duties as assigned.
Ingredients for Thriving:
- High school diploma or equivalent; technical certification preferred.
- 3 years of experience in equipment service or maintenance.
- Valid clean drivers license
- Ability to pass Department of Transportation (DOT) physical.
- Strong diagnostic and troubleshooting skills.
- Leadership experience in a technical environment.
- Proficiency with tools diagnostic equipment and service software.
- Excellent communication and organizational skills.
Location(s) & Logistics:
- Ability to lift up to 75 to 100 pounds.
- Perform tasks involving bending standing manual dexterity climbing into trucks and twisting.
Savor the Benefits:
We offer a range of benefits for eligibles team members including:
- Health Coverage Medical Dental and Vision
- Voluntary Life/AD&D Short-Term and Long-Term Disability Critical Illness
- 401(k)
- Paid Time Off
- Wellness Programs
- Additional Perks
To see a summary of current benefits please visit #IND103
Required Experience:
IC
About Company
The Great Lakes leader in office food and beverage services. Office micro markets | vending | office coffee & snacks. Food Your Way.
