Were sniffing out our next Lead Customer Service Representative at Club Fetch

someone whos part host part handler part operations wizard and 100% pet-passionate.

Can you juggle ringing phones walk-in questions scheduling curveballs and a team of fellow CSR rockstarswithout breaking a sweat If youre the kind of person who naturally steps up leads by example and keeps things moving even when furs flying this roles got your name on it.

At Destination Pet were not just another Pet/Vet care centerwere a community that lives to elevate the love and lives of pet families. Since 2016 weve been serving up best-in-show care from coast to coast with day care boarding grooming training veterinary services and more. Whether its belly rubs or brushing our goal is simple: make pets feel at home and their humans feel at ease.

Perks & Pay:

Full Time Health Benefits 401K and Discounted Pet Insurance

Pay starts at $15$17.00/hour DOE tips

Access your earned wages anytime with DailyPay.

Reporting To:

General Manager

What You Should Know:

• Youll be on your feet oftenstanding walking climbing stairs wrangling leashes.

• Must be able to lift 40 lbs (bags of food pet crates sleepy bulldogsyou know).

• Availability on evenings weekends and holidays (pets dont take days off).

• Exposure to cleaning supplies pet hair and ahem accidents is part of the gig.

What Youll Be Doing (Besides Being the Go-To for All Things Front Desk):

• Leading by examplesetting the pace the tone and the gold standard for customer service.

• Handling escalated client issues with empathy clarity and a whole lot of heart for both people and their pets.

• Touring new clients through the facility and selling the services that keep tails wagging.

• Ensuring up-to-date vaccinations are on filebecause safety first.

• Training and mentoring new CSRs so theyre confident and ready to shine.

• Opening and closing the center with a checklist in one hand and a lint roller in the other.

• Managing check-ins and check-outs with efficiency and a personal touch

• Fielding phone calls appointment questions and last-minute boarding requests like a seasoned pro.

• Processing payments balancing cash drawers and keeping all the numbers neat and tidy.

• Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.

• Keeping the lobby clean welcoming and ready for first impressions and sweet reunions.

• Jumping in to support other team members whenever needed. Were all in this together.

• Other duties as assigned.

What You Bring to the Table:

• Youre a people-person a pet-person and a team-person all rolled into one.

• Youve worked in customer service or retail beforeand maybe even trained others.

• You lead with patience and presence not pressure.

• Youre cool under pressure (even when the phone is ringing and a dogs peeing).

• Multi-line phones POS systems and customer concerns Youve got it handled.

• Youre confident stepping in when things get messy and stepping back when others are ready to grow.

• High school diploma or equivalent required.

• 2 years in a customer service role .

Think youve got what it takes to be the heartbeat of the front desk If youve got the presence the patience and the paws-on experiencewere ready for you!