Transload Customer Service Representative

• This position supports the movement of inbound ocean freight to the Los Angeles region through coordination with terminals truckers our warehouse and other Expeditors offices.
• The focus is proactive and innovative customer service.
• This position requires agents to use critical thinking skills to build customized solutions to various customers.
• This position is located within our Carson office facility and will primarily be computer work with some interaction with freight or customers as needed. 
• The position will require phone and email communication with Expeditors employees trucking companies and other strategic service providers.

Position Schedule:  Monday Friday 8AM to 5PM

Major Duties and Responsibilities: 

• Provide Exceptional Customer Service and be the main point of contact for the customer / import teams
• Build and maintain strong relationships with our drayage / transloading service providers
• Track and Trace containers at terminals availability holds and clearance(s) when applicable
• Ensure we receive all necessary documents from imports/customer to transload
• Dispatch arrival notices to drayage/transload service providers timely
• Assist with quoting dray and transload services using rate sheet. Receive necessary information to quote (DG/Haz floor-loaded/palletized special handling etc)
• Keep up to date record of service provider rates to ensure we are covered by our rate sheet
• Ensure smooth hand off to truckload team to schedule final delivery once available at the transloading warehouse
• Ensure accurate and timely client and vendor billing for drayage and transload services
• Participate in internal and external customer meetings
• Ensure accurate and timely data entry into our operational system
• Understand department process flow constantly looking for areas of improved efficiency

Qualifications :

Minimum Qualifications: 

• High School Degree or equivalent required
• Successful candidates must pass a background check
• Must be legally authorized to work in the United States
• Must not require future sponsorship for employment visa
• Fluent in English both written and verbal
• Must have the ability to work overtime in support of the departments needs
• Must be able to commute to the city of Carson CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment with constant interaction with other team members customer other offices and vendors.

Desired Qualifications: 

• Associates or Undergraduate Degree Preferred
• Good computer skills (Word Excel and familiarity with PowerPoint)
• Ability to multi-task and prioritize throughout the workday while remaining focused and organized
• Demonstrated ability to be proactive in thought and action
• Strong organizational skills
• Analytical with a strong attention to detail
• Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Ability to work independently and in a collaborative team environment
• Willing to pitch in and help on last minute projects or assist team members
• Excellent written verbal and interpersonal communication skills
• Has a demonstrated strong work ethic and reliability

Additional Information :

Reporting Structure 

• Supervisor and Manager

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $19-$28 per hour

Remote Work :

No

Employment Type :

Full-time