Lead Coordinator, Food and Beverage Operations

This role serves as the operational lead supporting QSR businesses across multiple brands. Responsibilities include managing menu recipe pricing and LTO administration; maintaining critical operational systems; developing reporting dashboards and business insights; and supporting technology process improvement and governance initiatives. The position partners closely with brand teams operations marketing IT and external stakeholders to drive operational excellence data-driven decision-making continuous improvement and sustainable business growth.

Essential Functions

• Lead recipe menu and price management across all QSR brands
• Manage Limited Time Offer (LTO) items and menu rollouts across QSR brands.
• Conduct routine audits of recipes pricing keyboard configurationsinventory systems and operational data to ensure accuracy and compliance.
• Serve as the subject matter expert for FEP reporting by developing dashboards visualizations and performance metrics that provide actionable insights into performance trends and future opportunities.
• Design maintain and enhance operational KPI dashboards to support data-driven decision-making.
• Pull and analyze Tableau data and other business intelligence reports for internal stakeholders and business partners.
• Generate maintain and distribute operational reports including Weekly Inventory & Sales Reports and other recurring performance reporting.
• Maintain and update PFJ360 data and related operational systems.
• Maintain Blue Line administration and related platform governance.
• Coordinate and administer new store keyboard configurations and setup.
• Partner with Information Technology and cross-functional stakeholders to support operational technology initiatives and continuous system improvements.
• Maintain all brand logins user access and alignment reporting with brand partners.
• Develop maintain and continuously improve Standard Operating Procedures (SOPs) to ensure consistency scalability and operational excellence.
• Lead Lean Six Sigma (LSS) and continuous improvement initiatives to enhance operational efficiency and effectiveness.
• Maintain document governance version control and operational standards across all QSR-related processes and documentation.
• Submit track and manage QSR department invoices and related administrative documentation.
• Provide operational analysis project coordination and cross-functional support for strategic departmental initiatives.
• Model behaviors that support the companys mission values and common purpose while ensuring guests and team members receive exceptional support.
• Build collaborative relationships with internal stakeholders brand partners vendors and cross-functional teams to achieve business objectives.
•  Perform additional duties and special projects as assigned

Qualifications :

• High school diploma or equivalent certificate required
• Bachelors degree in hospitality management communications marketing or merchandising preferred
• Minimum one years marketing merchandising or hospitality management experience required; Pilot Flying J experience preferred

Additional Information :

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines
 

Remote Work :

No

Employment Type :

Full-time