Lead Contract Operations Manager

Job Description:

Title: Lead Contract Operations Manager

Locations: Chicago IL

Workstyle: Onsite

Mars does not sponsor visas for this role. This position is not eligible for relocation benefits

The Contract Operations Manager leads the daytoday execution optimization and continuous improvement of the contracting lifecycle for a large complex corporate legal department. This role manages a team of Contract Analysts who perform contract intake review support drafting negotiation support execution and postexecution administration using a modern Contract Lifecycle Management (CLM) platform.

The successful candidate is both an experienced contracts practitioner and an operational leadersomeone who understands commercial contracting deeply is fluent in CLM technology (with strong preference for Ironclad) and can translate contracting activity into datadriven insights that improve speed quality risk management and business outcomes.

This role partners closely with Legal Procurement Finance Compliance and other business stakeholders to ensure contracting operations are scalable predictable and aligned to business priorities.

What will be your key responsibilities

Contracting Operations & Execution

Oversee contract intake triage and routing to ensure the right work is handled by the right resources. Ensure consistent use of standard templates clause libraries and fallback positions. Partner with Legal counsel on complex or highrisk agreements escalations and exception handling. Monitor contract cycle times bottlenecks and quality issues; implement process improvements to reduce friction. Ensure accurate contract execution storage metadata capture and postsignature obligations tracking.

CLM Platform Liaison for MGS Legal

Serve as the primary liaison with the CLM implementation and owner (Commercial) for Mars Global Services (MGS) and optimize workflows templates clause libraries approval rules and integrations. Partner with Legal Operations IT and vendors on CLM enhancements releases and roadmap planning.

Team Leadership & People Management

Lead coach and develop a global team of Contract Analysts responsible for endtoend contracting support. Set clear performance expectations workflows servicelevel targets and quality standards. Drive consistent training and enablement across the team including contract playbooks templates and negotiation standards. Allocate work effectively across the team to balance speed complexity and risk. Foster a culture of continuous improvement accountability and collaboration.

Template Playbook & Knowledge Management

Own and maintain the contract template ecosystem including standard agreements fallback language and clause guidance. Partner with Legal subjectmatter experts to refresh templates and playbooks based on risk tolerance and business needs. Ensure templates and clause libraries are versioncontrolled easy to use and aligned to negotiation strategy.

Data Analytics & Reporting

Develop and deliver regular reporting on contracting volume cycle times bottlenecks risk trends and outcomes. Use CLM and related data to identify improvement opportunities and support legal and business decisionmaking. Create executiveready dashboards and insights that tell a clear story about contracting performance and value.

What are we looking for

• Bachelors degree required
• 8 years of experience working with commercial contracts in a large corporate legal department or equivalent environment.
• 3 years of experience leading or managing teams in a legal operations or contracting function.
• Deep handson experience with modern CLM technology; Ironclad experience strongly preferred.
• Strong understanding of commercial contracting structures negotiation dynamics and risk management.
• Demonstrated experience managing contract templates clause libraries and playbooks.
• Proven ability to use data and analytics to measure performance and drive operational improvement.
• Experience working crossfunctionally with Legal Commercial (Procurement) Finance and Compliance.

What can you expect from Mars

• Work with over 130000 diverse and talented Associates all guided by The Five Principles.
• Join a purpose driven company where were striving to build the world we want tomorrow today.
• Best-in-class learning and development support from day one including access to our in-house Mars University.
• An industry competitive salary and benefits package including company bonus.

#LI-onsite

#LI-RW1

The base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to job-related knowledge skills and total compensation package for this position will include variable pay medical and dental benefits participation in 401k plan and paid time off of participation in these benefit plans will be provided if an applicant receives an offer of employment.