Lead Case Manager

JOB PURPOSE:The Lead Case Manager provides oversight coordination and support to the Case Management team while maintaining a reduced caseload. This role ensures high-quality service delivery compliance and housing-focused outcomes.

ESSENTIAL JOB RESPONSIBILITIES:

• Oversee daily program operations and service delivery to ensure efficient client-centered support services. Manage and evaluate the performance of assigned staff.
• Foster a professional and welcoming environment in all interactions with clients guest vendors and colleagues regardless of differing identities backgrounds beliefs and choices.
• Supervises and support Case Managers and Case Aide monitors service quality and compliance with applicable regulations and program standards and fosters collaborative relationships with community partners to ensure clients receive timely individualized and effective support services.
• Monitor case management performance and documentation quality.
• Participate in weekly case staffing with case managers.
• Maintain an active caseload up to 25 clients while ensuring individualized support and timely follow-up.
• Develop implement and revise individualized case plans and financial/housing goals based on client progress and identified barriers.
• Conduct regular client meetings and follow-up services to support housing stability and self-sufficiency.
• Continually monitor and evaluate each clients progress through their case management plan and develop corrective action revisions to the plan as needed.
• Maintain accurate documentation of service objectives and outcomes as well as other services in accordance with established guidelines.
• Assist with complex client cases and crisis interventions.
• Support reporting audits and program evaluations.
• Facilitate team meetings and case conferencing.
• Coordinate housing placement strategies and partnerships.
• Collaborate with shelter leadership and community partners.
• Plans coordinates and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.
• Compile prepare submit and maintain accurate records files forms statistics and additional information in accordance with agency policies licensing and/or contract requirements.
• Utilize trauma-informed care harm reduction strategies and Motivational Interviewing techniques to support client engagement and success.
• Provide comprehensive case management that includes but not limited to: screening and assessing clients; creating implementing and monitoring individual service plans; crisis intervention; connecting clients to health mental health employment housing and other community resources.
• Perform habitability inspections recertifications and other housing compliance-related responsibilities.
• Maintain accurate and timely documentation including HMIS data entry emergency plans call logs reports and supporting documentation in accordance with agency contract HIPAA federal and state requirements.
• Respond promptly to calls emails and client needs while effectively prioritizing tasks in a fast-paced environment.
• Maintain strict confidentiality of client information and program operations at all times.
• Support agency initiatives program activities reporting requirements and additional duties as assigned.

• Other duties as assigned

• Demonstrate Exceptional customer service in Everything you do by placing the child family Veteran or client first to support our mission to Empower people to build better lives for themselves their families and their communities.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Bachelors degree in Social Work Psychology Criminal Justice Sociology or related field of study.

EXPERIENCE: Minimum 3 years of case management experience. Supervisory experience leading other case managers is preferred. Demonstrated ability as a servant leader is preferred. Proficiency in Spanish/English (written and spoken language skills) preferred. Knowledge of Housing First and trauma-informed care.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the

employers sole discretion. Ability to work flexible schedules including weekends holidays and overnight shifts.

LICENSES: Drivers License with a clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination including harassment because of race color sex gender age religion national origin marital status sexual orientation gender identity genetic information disability military or veteran status or any other characteristic protected by law. We recruit hire employ train promote and compensate individuals based on job-related qualifications and abilities.

Endeavors alsoprovidesreasonable accommodation to qualified individuals with disabilities or based on asincerely heldreligious beliefin accordance withapplicable laws. If you need to inquire aboutan accommodation or needassistancewith completing the application processplease emailor speak with your recruiter.

Endeavorsisdedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online please reach out to us at. If you are chosen for an interview we will provide further details on how to request accommodations for the interview process.