Fraud Strategy Lead

As a member of Fraud Strategy within the Trust & Safety department this role is accountable for developing and executing fraud risk strategies that enable the business to effectively mitigate fraud risk in an ever changing and evolving business environment.

This role applies strong domain knowledge to independently manage complex initiatives contributing to fraud strategy development and execution while influencing cross-functional partners through data analysis and collaboration. The role impacts millions of customers globally through partnership education and insight-driven recommendations.

Ultimately the success of this role will:

• Reduce fraud losses through identification of trends and development of fraud strategies and business rules
• Improve the efficiency of fraud prevention processes to support global program growth
• Minimize negative customer experiences by identifying friction points and implementing technology-based solutions to drive solutions

Whats Great About This Role

• Youll work to detect various emerging fraud patterns spanning both first and third party fraud types and develop key solutions to prevent them
• Youll be visible in the organization and communicate and interact with senior leaders and executives globally
• Youll identify and support implementation of tools to that enable more effective detection prevention and response to fraud at scale
• Youll work on interesting problems that have a real and direct impact on the business
• Youll tackle global issues and work on different regional fraud challenges around the world
• Youll be part of a highly impactful team that takes ownership of projects drives change and influences cross-functional outcomes
• Youll support the companys commitment to protect the confidentiality of our customer data and the integrity of our systems
• With lots of variety in our ever-changing fast-paced entrepreneurial org you wont get bored

The Opportunity:

• Analyze fraud vectors across SquareTrades platform including both first party and third party fraud types to develop strategies that identify the bad actors and improve the experience
• Develop and maintain metrics and KPIs that measure risk mitigation strategies and communicate progress to key stakeholders and leadership
• Own and drive the fraud rule lifecycle for assigned areas including opportunity identification business case development strategy design testing deployment monitoring and ongoing optimization
• Evaluate existing rules and controls for overlap effectiveness operational impact and opportunities to simplify or strengthen coverage
• Paner with Fraud Operations to support alignment on policies procedures and investigative practices while helping address operational challenges
• Contribute to cross-functional projects supporting fraud prevention and business growth while balancing customer experience and operational efficiency
• Influence stakeholders across the organization to prioritize and implement fraud mitigation strategies that balance risk reduction operational efficiency and customer experience
• Utilize large amounts of complex data with data-driven analytical techniques to monitor customer behaviors and detect trends in fraudulent activity and develop strategies to mitigate risk and improve customer experience
• Proactively identify new opportunities and strategies to strengthen controls processes and systems
• Partner with internal teams and third parties to monitor risk trends apply industry best practices and ensure compliance and regulatory obligations

Qualifications :

• Demonstrated ability to independently identify problems define hypotheses and drive high-impact solutions with limited direction
• Strong prioritization skills with the ability to manage competing demands navigate ambiguity and make sound tradeoff decisions aligned with business objectives
• Proven experience influencing cross-functional teams to implement risk strategies process changes or product enhancements
• 3-5 years of experience in developing risk rules strategies policies and procedures that direct user behavior leveraging both internal and 3rd party capabilities owning them end to end
• Strong analytical and problem-solving skills including experience using SQL Python R SAS or similar tools to evaluate strategy performance and identify opportunities
• Demonstrated ability to effectively interact with senior leaders and executives to present complex findings and outline progress plans and opportunities to address them
• Experience in fraud prevention rule management systems device profiling customer verification document verification technologies

Additional Information :

At SquareTrade youll have access to:  

• Medical dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)   
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension 
• $75/month budget to help prioritize your physical wellbeing 
• $80/month stipend to subsidize connectivity costs 
• Mental health resources including free 1:1 therapy coaching sessions and digital resources 
• Supportive leave policies 
• Flexible Time Off Policy in addition to 9 Company Holidays 
• Tuition reimbursement up to $5250 per year to further your personal educational advancement desires 
• Hybrid work arrangements with regular investment in gatherings/offsites to spend time together as team 
• Various corporate perks and discounts 

This role is a remote opportunity.

SquareTrade estimates the possible base compensation for this role  to be in the range :  $75K - $95K

SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position. 

The candidate(s) offered this position will be required to submit to a background investigation. 

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Remote Work :

Yes

Employment Type :

Full-time