Lead Analyst Key Accounts

Location: On site 5 days a week in Orange CT.

The base salary range for this position is dependent upon experience and location ranging from $87600 to $109500

What We Offer:

• Competitive benefits and growth opportunities
• Generous performancebased bonuses
• 12% 401(k) match
• Comprehensive health dental and vision insurance
• Tuition reimbursement
• Professional development and clear career advancement pathways

For more information please visit: Benefits - Avangrid

Job Summary

Provide support to the key account management team across several areas including billing analysis reporting and analysis of customer data administrative support for IT platforms including and municipal storm portal.

Key Responsibilities

• Provide billing analysis and support to the key account team. Identify billing and usage anomalies perform annual rate analysis for eligible customers ensure collective bills are sent to customers.

• Maintain key accounts performance dashboard track data on customer visits program penetration support cases handled. Analyze data to identify performance gaps.

• Run/request business warehouse reports on an as needed basis to support customer requests.

• Coordinate with key account managers rates department and special billing to provide data for customer requests.

• Maintain annual storm training tracking for internal storm roles assist with annual record retention compliance keep storm training and reference documents up to date create weekly customer engagement report and assist as needed on department projects to provide reporting and tracking.

Required Qualifications

• Bachelors Degree in related field with 3 or more years of relevant experience
• Associates degree with 5 or more years of relevant experience
• Equivalent combination of education and experience may be considered

Preferred Qualifications

• Leadership Skills
• Strong communication skills.
• Effective problem-solving and organizational skills.
• Strong analytical ability.
• Able to multi-task.
• PC skills including MS Office Suite.
• Strong Knowledge of electric and gas rate structure

Competencies

• Growth & Continuous Improvement
• Initiative & Change
• Focused on Results
• Customer Centric (internal and/or external)
• Communication
• Collaboration
• Leadership (people managers/leaders)

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Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.
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Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.

Job Posting End Date: