Lead Account Executive Operations Client Services.

The Lead Account Executive provides essential operations support for direct connect processors into the network. This includes managing the relationship of assigned clients.The individual in this role will support lead operational projects focused on implementing new products releases and solutions while also resolving escalated customer issues. Furthermore the role is responsible for managing operational relationships with complex and large partners actively managing risk and escalating any customer-impacting issues to management within day-to-day responsibilities.

Responsibilities:

• Providing dedicated operational support to various stakeholders including acquirers network partners issuers and processors

• Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing acceptance complaints and issuer launches

• Supporting business development through the onboarding of new franchises issuers acquirers processors.

• Managing compliance with operating rules and regulations coordinating certification and supporting participants through the semi-annual release process

• Leading internal projects ensuring documentation meets auditing requirements and serving as a Subject Matter Expert (SME) on key authorization and settlement applications internal systems and tools

• Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues

• Client Engagement: This is a client-facing role requiring approximately 10% travel

Basic Qualifications:

• High School Diploma GED or equivalent certification

• At least 6 years of payments industry experience within financial services

Preferred Qualifications

• Bachelors Degree in Business Finance Information Technology Engineering

• 8 years of payments industry experience within financial services

• Experience influencing key stakeholders executive level clients or internal business partners

Capital One is open to hiring a Remote Employee for this opportunity.

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).