Client Success Manager
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Job Summary
This is a remote position.
Before applying please note: This position is open to candidates who are currently based in the United States. Applications from candidates outside the U.S. will not be considered.
We are a hyper-motivated crew of internet marketing experts based in Houston Texas. Were on a mission to provide truly profitable data-driven marketing solutions primarily for The Automotive industry.
We love working together to accomplish one thing: persuade people to do business with our clients and do it more often. Seeing our clients make more money and collaborating together to accomplish their goals is what drives us to slam down a couple of espressos every morning and fire up our brain cells.
JOB SUMMARY
Fountain Forward Client Success Managers serve as a communication and problem-solving liaison between the client and the entire Fountain Forward team. You serve as a representative of Fountain Forward values culture and expert on marketing services to the client. You are the primary point of contact handling all the daily client interactions managing the projects maintaining client retention reviewing and assessing clients progress offering recommendations based on results and fixing any issues that arise. You are committed to providing the best quality of service to your clients. At Fountain Forward we are less digital marketing vendor and more trusted marketing and business growth partner for our clients. We are looking for someone skilled at maintaining that partnership through distinct listening and qualification practices to determine what course of action is in the clients best interest and were looking for someone who is willing to say no to clients and guide them to the best course of action.
WHAT YOULL DO:
- Manage between 20-25 clients serving as the primary point of contact for your book of business facilitating all communication between the client and the Fountain Forward team.
- Meeting with clients no less than monthly to discuss their advertising and marketing needs as well as maintaining and building client relationships based on expectation setting and high quality guidance.
- Managing the entire client life cycle including kick off calls launch calls check ins and offboarding.
- Oversight of day to day implementation of clients overall marketing strategy as well as collecting regular feedback and passing it along to the internal team to drive consistent improvement.
- Keeping in contact with the client during all marketing phases; with an awareness of their needs and how our team is under or over delivering in all areas of service.
- Working with the client and Fountain Forwards internal team to continuously create and innovate the clients overall marketing strategy.
- Continuous contact with clients; including weekly updates on projects and at least one monthly meeting to report on key performance indicators and ongoing projects.
- Resolving any problems between client expectations and promised deliverables.
- Respond to complaints and resolve issues with the goal of customer contentment and the preservation of the companys reputation.
- Working with the Fountain Forwards internal team to create campaigns as needed that meet the clients brief and the creative team who will produce various marketing needs and setting clear expectations to ensure deadlines are met.
REQUIRED SKILLS
- 3 years of experience in marketing/digital advertising and client management with strong project management skills and a quality-control mindset.
- Automotive industry experience preferred especially in dealership operations or roles such as Internet Administrator CRM Administrator Internet Sales Manager BDC Manager or BDC Director.
- Hands-on exposure to marketing web administration CRM administration lead management inventory management or related dealership systems.
- Exceptional communication and organizational skills with the ability to use data to explain performance results and recommendations.
PREFERRED SKILLS
- Deeper automotive operations experience; comfort guiding strategy and saying no when needed to protect outcomes.
- Proactive coachable collaborative and remote-work ready (self-starter).
- Familiarity with FF stack (Google Workspace Salesforce ClickUp Slack Keeper GA4 Premium RingCentral PureCars BuyersBridge Meta BM Google Ads).
ADDITIONAL INFORMATION
HOW WE WORK
- Freedom and flexibility. Were a team working from around the world. That is as long as they show up on our weekly calls do their job correctly and have a good sense of accountability.
- Autonomy and ownership. Working on a distributed team means you dont have someone micromanaging you or looking over your shoulder to make sure youre getting things done. Were a team of do-ers who take full ownership for their results.
- Be helpful and dedicated. We help our clients be successful. We help our prospects get the right information and make the right decision whether or not it includes our services. We help our team members reach their full potential.
THE PERKS!
- Remote-First Culture: Work from homeor anywhere in the world. We value results not where you log in from.
- Flexible Schedule: We offer flexibility in your daily schedule (within reason) to help you do your best work while maintaining a healthy work-life balance.
- Unlimited Paid Time Off: Enjoy an unlimited vacation policy with just two weeks notice and manager approval. We also offer paid sick days because your well-being matters.
- Parental Leave: We understand the importance of supporting our team members during significant life events. Our maternity and paternity leave policy ensures you can prioritize your growing family without added stress.
- Comprehensive Health Coverage: We provide health insurance benefits to support your physical and mental well-being.
- 401(k) Retirement Plan: Plan for your future with our 401(k) program featuring an employer match helping you invest in long-term financial stabilityeligible after 6 months of employment.
- Room to Grow: Were a fast-growing company with massive opportunities for upward mobility. As we grow you grow with us.
- Professional Development: Get access to training in digital marketing advertising and leadership to sharpen your skills and advance your career.
- Meaningful Impact: Apply your expertise to help dealerships and small businesses across the country thriveand see the direct real-world results of your work.
- Purpose-Driven Coaching: Receive ongoing coaching and feedback and take pride in knowing your contributions are improving lives every single day.
- Quarterly Performance Bonuses: Earn bonuses based on your performance and contributions to the companys success.
- Paid Referral Program: Earn rewards for referring great talent to join our team or new clients to work with us!
Required Skills:
3 years of experience in marketing/digital advertising and client management with strong project management skills and a quality-control mindset. Automotive industry experience preferred especially in dealership operations or roles such as Internet Administrator CRM Administrator Internet Sales Manager BDC Manager or BDC Director. Hands-on exposure to marketing web administration CRM administration lead management inventory management or related dealership systems. Exceptional communication and organizational skills with the ability to use data to explain performance results and recommendations.
