Knowledge Management Associate Director AI Enablement

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

This role is the bridge between enterprise knowledge management and AIensuring our content platforms and governance are ready for intelligent context-aware knowledge delivery.

SUMMARY

TheEnterprise Knowledge Management - AI EnablementLead serves as the deputy leader within the Enterprise Knowledge Management (EKM) function partnering closely with the EKM leader to modernize how knowledge and content are created governed contextualized and delivered across the enterprise.

This role is responsible forintegrating knowledge management content management and AI capabilities with a strong emphasis on Microsoft 365 and SharePoint information lifecycle management and AI-driven contextualization. The role will help evolve the organization from traditional content repositories tointelligent context-aware knowledge systemsthat support decision-making productivity and scale.

ESSENTIAL DUTIES

Enterprise Knowledge & Content Strategy

• Serve as deputy to the Enterprise Knowledge Management leader helping define and execute theenterprise knowledge strategy roadmap and operating model.
• Drive theconvergence of knowledge management and content management ensuring a cohesive approach across structured and unstructured information.
• Translate business needs into scalable knowledge solutions that support enterprise-wide adoption.

AI-Enabled Knowledge Management

• Lead theapplication of AI to knowledge and content including discovery summarization classification tagging and retrieval.
• Design and implementcontextualization strategiesso AI systems surface theright knowledge to the right people at the right time.
• Partner with technology AI data and security teams to ensure AI-enabled knowledge solutions are responsible secure and compliant.

Microsoft 365 & SharePoint Leadership

• Own theknowledge architecture within Microsoft 365 with deep expertise in SharePoint Teams copilot search metadata and integration patterns.
• Optimize M365 as a knowledge platform including governance models information architecture and user experience.
• Guide best practices for content creation reuse and collaboration within the M365 ecosystem.

Information Lifecycle & Governance

• Leadinformation lifecycle managementpractices including creation classification retention archiving and disposition.
• Ensure knowledge and content governance balancescompliance risk management and usability.
• Define standards for metadata taxonomies content quality and ownership.

Leadership & Enablement

• Act as a trusted advisor to senior stakeholders on knowledge content and AI capabilities.
• Mentor team members and help buildmodern KM capabilitiesacross the organization.
• Drive change management and adoption for new knowledge and AI-driven ways of working.

QUALIFICATIONS

EDUCATION/CERTIFICATIONS

• Bachelors degree or equivalent experience (required)

TECHNICAL SKILLS

Qualifications & Experience

• 8-10 years of experiencein enterprise knowledge management content management information architecture or related disciplines. Required
• Hands-on experience applyingAI to knowledge content including contextual search intelligent retrieval or automation use cases. Preferred
• Deep expertise inMicrosoft 365 including:
• SharePoint (architecture governance and design) Required
• Experience using SharePoint Online (Modern). Required
• Enterprise search and metadata strategies Required
• Integration with Teams and other M365 services Required
• Knowledge of Microsoft Power Platform (Apps Automate and BI). Preferred
• Knowledge of web analytics tools such as Google Analytics AvePoint or equivalent. Preferred
• Demonstrated experienceleading or significantly contributing to KM or content transformationsat enterprise scale. Required
• Strong understanding ofinformation lifecycle management records management and governance frameworks. Required
• Proven ability to operate as adeputy or senior leader influencing without authority and partnering closely with executive stakeholders. Required

• Experience implementing or supportingAI copilots RAG (retrieval-augmented generation) or knowledge intelligence platforms. Preferred
• Familiarity with data classification content labeling and AI-ready content preparation. Required
• Background working in large matrixed or highly regulated enterprise environments.
• Experience driving adoption and behavior change related to new digital or AI-enabled tools. Required

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Proven ability to manage complex initiatives and influence across teams without direct authority. Required
• Strong understanding of professional services environment. Required
• Ability to translate complex guidance into clear usable content. Required
• Excellent stakeholder management and communication skills. Required
• Strategic thinker with strong execution and followthrough. Required
• Comfortable navigating ambiguity and building new capabilities from the ground up. Required
• Datainformed decision maker with a continuous improvement mindset. Required
• Experience supporting distributed professional populations. Required

TRAVEL & Location

• Ability to travel on occasion to participate in firm or department meetings and training seminars. Required

• The baseline expectation that employees and owners may perform work from home an office a client site or other relevant business locations withinperson attendancerequiredwhen business needs collaboration client service development or travelwarrantit. Working from homefrequentlyor primarily does not change this expectation. For this position the location is open to any of our US based markets.

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please call us at or send us an email at .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying excluding internships you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California please click here for additional information.

At RSM an employees pay at any point in their career is intended to reflect their experiences performance and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including but not limited to education skills work experience certifications location etc. As such pay for the successful candidate(s) could fall anywhere within the stated range.