Junior Mortgage Loan Processor Team Lead

Who We Are

Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster less frustrating and more affordable. By passing these savings directly to homebuyers we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors including Ribbit Citi Ventures NFX and Progressive Insurance Tomo is poised to become one of the most valuable fintech startups of our generation.

Junior Mortgage Loan Processor Team Lead

Location: New York NY

Reports To: Loan Processing Manager

Type: Full-Time; Hybrid (in office Mon-Wed remote Thurs-Friday)

This is a hands-on leadership role for an experienced loan processing professional whos ready to step into a player-coach position. As the Junior Loan Processor Team Lead youll own the day-to-day execution of a team of 10 Junior Loan Processors keeping files moving quality high and your people developing. You know the mortgage process cold and youre energized by teaching others how it works.

Youll be the primary escalation point for your team on anything touching appraisals title homeowners insurance and employment verifications and youll set the standard for how this work gets done at Tomo.

Team Leadership

Directly supervise and support a team of 10 Junior Loan Processors providing day-to-day coaching feedback and prioritization guidance

Onboard and train new team members on Tomos systems workflows and mortgage fundamentals

Monitor team workload and redistribute files as needed to ensure SLAs are met

Conduct regular 1:1s and contribute to performance reviews for direct reports

Serve as the first escalation point for complex file issues flagging to the Junior Loan Processing Manager when needed

Pipeline & Quality Oversight

Maintain visibility into the teams full pipeline ensuring files are progressing and nothing is aging or stalled

Review team output for accuracy completeness and compliance before files advance to underwriting

Identify patterns in errors or delays and proactively address them through coaching or process adjustment

Third-Party Coordination & Subject Matter Expertise

Serve as the teams in-house expert on appraisals title homeowners insurance (HOI) and employment/income verifications

Troubleshoot complex third-party issues including appraisal escalations title curative matters HOI coverage gaps and VOE discrepancies with a clear understanding of how each impacts loan eligibility and timing

Stay current on agency guidelines and investor overlays as they relate to third-party documentation requirements

35 years of mortgage loan processing experience with strong hands-on knowledge of the full loan cycle

Deep familiarity with appraisals (order management review escalations) title (commitments curative endorsements) HOI (coverage requirements binders declarations) and employment verifications (written/verbal VOEs 4506-C self-employment docs)

A natural teacher you get energy from helping others grow not just doing the work yourself

Highly organized with strong attention to detail and the ability to manage competing priorities across a team

Clear direct communicator comfortable giving feedback setting expectations and escalating when needed

Experience with LOS platforms (Encompass or similar); comfortable learning new systems

Prior lead or supervisory experience a plus but not required if youre ready to step into it

Your team is the engine that keeps loans moving. By leading them well and teaching them to handle the complex pieces of the pipeline you directly impact how fast and smoothly Tomo closes loans for real customers. This is a high-visibility role with a clear path toward Operations leadership.

Employee Benefits

We strive to anticipate your needs in order for you to be a healthy motivated and happy team member. We provide a variety of competitive benefits including (but not limited to):

• Equity Ownership: All teammates receive stock optionswe win together

• Comprehensive Medical Dental and Vision plans for you and your dependents with some plans 100% covered

• Work-life balance and a generous paid time off policy

• In order to support teammates who become parents Tomo Mortgage provides paid parental leave

• 401(k) retirement plan

Required Experience:

Manager