Jr. SRE Support Engineer-F2F Interview

The Wealth Management Production Management Site Reliability Engineer position is a highly visible/critical role which will be a team member of technical SMEs managing the stability and optimization of the Wealth Management systems. Scope includes but not limited to the day-to-day support of the organizations technology related outages collaboration on technology projects

focused on stability optimization business impact analysis and associated risk-related methodologies. This role will be responsible for overall stability of the Wealth Management Investment Management application platforms participation on key optimization initiatives and collaboration with multiple technical teams within . Additionally partner with WM business units various levels of management and staff to collect analyze and make recommendations on optimizing the platform. This position will mainly perform DevOps/SRE role in Java Unix & SQL technologies technology.

Responsibilities include:

• Incident Management -Create and manage necessary process involving incidents
• Partner with Ops Control to ensure IT and/or End User communications are handled appropriately
• Engage with the development team throughout the life cycle to support Application build for Reliability
• Develop software to automate manual operational work
• Run maintain and improve the service against established Service Level Objectives by applying software engineering principles
• Responsible for the availability performance change (CP) management monitoring and capacity management of their services
• Troubleshoot priority incidents conduct blameless post-mortems and ensure permanent closure of the incidents
• Analyze patterns of production incidents develop permanent remediation plans and implement automation to prevent future incidents from occurring through software engineering
• Manage process related functions around large-scale events such as disaster recovery. Communicate closely with impacted groups to ensure all events are properly managed.

Primary Skills / Must have

• Site Reliability Engineer (SRE) in which 80% will be support React/Protect 10% will be in Dev OpsEnable space.
• Proven track record supporting large scale multi-tiered cloud-based applications.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Hands on experience with Java Angular Spring DB2 Unix scripting and experienced in scheduler tools such as TWS autosys
• L2-L3 Production Support debugging skills problem solving
• Experience working in an Agile Development environment
• Proven ability to understand and troubleshoot complex problems under pressure
• Excellent communication skills (both written and oral) listening skills influencing and negotiation skills
• Experience with performance troubleshooting and remediation
• Experience with observability tools such as Splunk Kibana Grafana Prometheus
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices.

Secondary Skills / Desired skills

• Having good expertise on Linux and shell scripting. Need to be very comfortable with Linux
• Grafana/Kibana dashboarding experience
• Good problem-solving skills
• Good communicator
• Good understanding of brokerage business
• Jobs (controlM/CBSS/CRON) experience