JR. Business Travel Program Operations Coordinator

Required Experience
1 years of experience in hospitality operations customer service account support or related operational roles
Background in hospitality hotel sales travel operations or customer-facing support strongly preferred

o Hospitality hotel operations or travel industry experience
o Hotel transient sales experience
o Exposure to digital product teams or IT/system implementation projects
o Experience in platform migration or system rollout environments
o Business travel program or account management experience
Experience working with hospitality systems such as:
o Opera
o Envision
o CRM platforms
o PMS systems
Experience supporting operational workflows in cross-functional environments
Strong customer service and escalation management experience
Basic experience supporting system migrations digital launches or platform transitions preferred
Familiarity with business travel programs or hospitality distribution workflows is a plu

Hyatt is seeking a Business Travel Program Operations Coordinator to support day-to-day operations for its small to medium business travel program while assisting with the ongoing transition to a new platform.
This role provides operational execution support across account management workflows data validation account onboarding and system migration activities. The contractor will play a key role in ensuring continuity of service during platform migration and post-launch stabilization.
This is an execution and operations-focused role not a strategic or technical development position.
The ideal candidate is highly detail-oriented customer-focused and comfortable working across hospitality sales operations and digital product teams in a fast-paced enterprise environment.
What Hyatt Actually Needs
Hyatt is looking for a hands-on hospitality operations coordinator who can:
Support business travel account operations during a platform migration
Manage day-to-day account lifecycle activities
Help validate data and ensure accuracy during system transitions
Handle escalations and inbound operational requests
Maintain continuity of service during platform rollout and stabilization
This role sits at the intersection of:
Hospitality operations account management light systems support platform migration execution
The priority is operational stability accuracy and coordination across teams not system design or engineering.

Core Responsibilities
Business Travel Program Operations
Provide day-to-day operational support for business travel program accounts
Assist with onboarding migration validation application processing and account updates
Support account lifecycle management including setup maintenance and troubleshooting
Monitor account activity and ensure data accuracy across systems
Platform Migration Support
Assist with data validation reconciliation and cleansing during platform migration
Support application reviews approvals and rejections post-migration
Help ensure smooth transition from legacy systems to new platform environment
Support post-launch stabilization activities and operational continuity
Cross-Functional Coordination
Collaborate with sales hotel operations loyalty digital product and support teams
Serve as a primary point of contact for hotel and field seller inquiries
Triage operational issues and coordinate follow-up actions across teams
Support communication between business and system stakeholders
Reporting & Documentation
Assist with operational reporting and account performance tracking
Support SOP development and process documentation
Maintain records related to account monitoring reactivation and lifecycle changes
Support data compilation and basic reporting in Excel
Customer & Issue Management
Handle inbound requests and escalations from internal stakeholders
Provide timely resolution or escalation of account-related issues
Maintain strong customer service standards across all interactions
Ensure consistent communication and follow-through on operational requests
Strong proficiency in Microsoft Excel (data organization reconciliation basic reporting)
High attention to detail and data accuracy
Strong communication skills (written and verbal)
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and coordination skills
Self-motivated and able to ramp quickly with minimal oversight
Problem-solving and analytical mindset
Hospitality hotel operations or travel industry experience
Hotel transient sales experience
Exposure to digital product teams or IT/system implementation projects
Experience in platform migration or system rollout environments
Business travel program or account management experience

Ideal Candidate Profile
The strongest candidates will demonstrate:
Strong hospitality or travel operations background
Ability to manage operational workflows independently
Comfort working across multiple stakeholder groups
Strong attention to detail in data-heavy environments
Experience supporting system transitions or platform changes
High customer service orientation and escalation handling capability
This role is best suited for a hospitality operations professional who thrives in structured high-volume detail-driven environments with light systems and migration support exposure.