Journey Coordinator (Student Engagement Strategist)

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competency-based degree programs WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 305

Pay Range: $56500.00 - $84700.00

Job Description

Plays a key role in supporting our mission by developing and delivering timely personalized and effective communications that guide and support students throughout their journey.

Responsible for executing targeted lifecycle-based campaigns that inform engage and nurture studentsfrom enrollment through graduation.

This role will also require occasional after-hours or weekend work to deliver time-sensitive communications particularly those critical to student progress university operations or urgent support notifications.

Primary ResponsibilitiesBuilds and deploys strategic communication campaigns across email SMS in-app and other digital messaging is student-centered action-oriented and aligned with the University brand tone and and manages nurturing journeys that support key milestones such as enrollment orientation academic momentum and program cross-functionally with content creators academic teams and student support CRM and marketing automation platforms to segment audiences based on behaviors student journey stage academic profile and engagement messaging and delivery timing to maximize student response and with analytics and insights teams to track performance and continuously optimize within communications platforms such as Salesforce Marketo Gensys or other student engagement and troubleshoots automated workflows dynamic content blocks and contact management with IT and data teams to support integrations and data flow for accurate targeting and reportingMonitors and responds to urgent communication needs outside of traditional working hours when rapid delivery of high-priority messages that impact student experience service availability or academic other related duties as job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without written communication and project coordination be highly organizedProficiency with communication tools and platforms such as CRM/marketing automation systems. Experience creating and managing nurturing campaigns. Strong attention to detail and ability to manage multiple concurrent projects. Must be flexible willing and able to support after-hours communications as Bachelors degree in communications marketing education or related 2 years of experience in campaign-based communications digital marketing or student have experience in campaign management audience targeting and nurturing strategy within a digital or higher education environment. Preferred QualificationsExperience in higher education or working with student of data segmentation testing frameworks and campaign with communication compliance standards in education (FERPA CAN-SPAM etc.).Working Conditions:Prolonged sitting with occasional bending stretching and manual dexterity for office equipment visual and auditory acuity and the ability to focus for extended position requires occasional travel of up to 20% including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences visits to company locations and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.