Job Center Specialist II

The Vermont Department of Labor is committed to improving the lives of Vermonters by connecting individuals with employment education training and career opportunities. We are seeking a compassionate organized and results-oriented professional to join our team as a Job Center Specialist II.

As a Job Center Specialist II you will provide individualized career coaching and case management services to help customers achieve their employment and training goals. Through one-on-one meetings you will assess customer needs develop employment and training plans coordinate supportive services monitor progress and connect individuals with employers education providers and community resources. You will build strong relationships with customers while helping them identify their strengths overcome barriers to employment and achieve meaningful career outcomes.

Success in this role requires balancing direct customer service with community engagement employer outreach and accurate case documentation. You will collaborate with partner organizations represent the Department at workshops presentations hiring events and community activities and responsibly administer workforce program funding in accordance with program requirements. Strong communication organization sound judgment and the ability to manage a diverse caseload while meeting performance expectations are essential.

We are looking for someone who is committed to providing equitable person-centered service to both youth and adults and believes everyone deserves the opportunity to succeed.

Occasional travel throughout the assigned service region is required. Applicants must possess a valid drivers license and have access to reliable personal transportation.

This position Job Center Specialist II (Job Requisition #55509) is open to all State employees and external applicants.
If you would like more information about this position please contact
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

Interviews clients who are often under significant personal and financial burden and who may exhibit significant stress and anxiety and may exhibit uncooperative or angry behaviors. It is expected that JCS II staff will engage all clients in a manner that exhibits professionalism sensitivity fairness tact and diplomacy and helps clients understand the services available to them through VDOL programs. Supportive attitude and actions are expected to be demonstrated in dealing with clients.

Position is assigned to a regional office location but there is an expectation for travel between multiple regional locations as assigned by the Department. Will include travel to employers worksites schools/technical centers and community partner meetings. May be required to attend evening meetings as assigned by supervisor. Valid drivers license and private means of transportation is required.

Associates degree or higher in human resources field public or business administration or human services fields.

OR

Two (2) years or more experience in customer service employment services human services human resources or a closely related field.

As a State employee you are offered a great career opportunity but its more than a paycheck. The States total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

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