IT Vendor Manager (ITVM-METS) Project

IT Vendor Manager

This is a full-time hybrid position. This position will be required to be onsite at least 1-2 days a week and will be required to be onsite more frequently to support implementation efforts and business needs.

This project position is funded through 06/30/2027. The program has requested funding to continue implementation efforts in state fiscal year 2028/29 which is dependent on legislative approvals.

All HCA employees are required to be Washington state residents upon their first day of employment.

The deadline for this recruitment has been extended.

The Opportunity

This position manages vendor relationships and their contracts with Epic and 50 other vendors for the Health Care Management and Coordination System (HCMACS) Enterprise EHR being implemented in Washington which is one of the first states to launch such a program. This is an innovative project that will have real positive change on health care across the state so we are in search of a candidate who will find this opportunity as exciting as we do!

Key Responsibilities

• Work collaboratively with key leadership and program management staff that spans multiple state agencies.
• Manage and develop relationships with enterprise EHR vendors such as Epic and all third-party application vendors.
• Manage IT vendors and IT professional services vendor contracts service level agreements (SLAs) reporting and warranties.
• Provide senior management leadership and expertise to ensure contracted services are in place and managed effectively for the enterprise multi-agency EHR solution.
• Build strong professional relationships with all program vendors that results in an efficient collegial environment of shared responsibility for program success.
• Lead and support solicitation procurement and contract negotiations with potential vendors.
• Ensure compliance with all appropriate rules governing contract administration.
• Monitor control and report on all warranties contract obligations and deliverables for HCMACS Program leadership and external stakeholders.
• Manage and monitor IT vendor budgets in alignment with HCMACS budget and financial staff.
• Communicate and escalate contract and vendor issues and risks through the program management office

Why Youll Love This Role

• You will join a growing team early in its development giving you the opportunity to further shape this work and its impact on Washingtonians.
• You will manage vendor relationships for an innovative enterprise electronic health records project across Washington state.
• You will work with partner agencies to develop execute and manage these contracts centrally housed in HCA.

What You Bring

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter resume and application.

• Proven experience in successfully managing vendors/third parties including but not limited to policies performance vendor risk relationships contracts (including negotiations) and issue and dispute resolution.
• Demonstrated experience and technical subject matter expertise in EHR healthcare IT vendor contracting and IT vendor management.

Qualifying candidates will satisfy one of the following requirement options:

Option 1:

• Nine (9) years of progressive professional IT experience in IT vendor management and
• Two (2) or more years as a senior level supervisor.

Option 2:

• Associate degree or equivalent in a field that relates to information technology contracting management or IT related field
• Seven (7) years of progressive professional IT experience in IT vendor management and
• Two (2) or more years as a senior level supervisor.

Option 3:

• Bachelors degree or equivalent in a field that relates to information technology contracting management or IT related field
• Five (5) years of progressive professional IT experience in IT vendor management and
• Two (2) or more years as a senior level supervisor.

Option 4:

• Masters degree or equivalent in a field that relates to information technology contracting management or IT related field
• Three (3) years of progressive professional IT experience in IT vendor management and
• Two (2) or more years as a senior level supervisor.

Option 5:

• Three (3) years as a senior level IT Vendor Management Supervisor in state government performing the experience listed above.

Required Competencies

Preferred Qualifications

While these are not required having them may help you stand out as an applicant.

• Excellent communication skills with a proven ability to understand key concepts and communicate effectively with vendors technical staff business stakeholders and senior management.
• Proven ability to collaborate build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated.
• Strong problem-solving ability with a focus on managing to business outcomes through collaboration with multiple internal and external parties.
• Strong organizational skills the ability to perform under pressure and management of multiple priorities and projects with competing demands for resources.
• Certifications including:
  • Chartered Institute of Procurement & Supply (CIPS)
  • Certified Professional in Supply Management (CPSM)
  • Certified Technology Procurement Executive (CTPE)
  • Skills Framework for the Information Age (SFIA)
  • Project Management Professional (PMP)
• Demonstrated experience in Information Technology Information Library (ITIL) concepts and standards for managing IT services development and operations.
• Understanding of the vendor life cycle (sourcing procurement vendor management) and how to manage internal and external stakeholders throughout the duration of vendor engagements.
• Broad knowledge of the IT industry and the products and services provided by technology vendors.

About the program

The Health Care Management & Coordination System (HCMACS) Program is under the leadership of Washingtons Health and Human Services Enterprise Coalition (HHS Coalition) which includes the Department of Children Youth & Families (DCYF) Department of Health (DOH) Department of Social and Health Services (DSHS) Health Benefit Exchange (HBE) HCA Department of Corrections (DOC) and Washington Technology Solutions (WaTech).

In 2024 Epic was selected as the Enterprise EHR System vendor. This comprehensive Epic solution along with hosting services and over 50 individual third-party applications will become the HCMACS Enterprise EHR System. HCMACS will be configured to meet needs across DOC DSHS and HCA to improve care coordination across the state. Successful implementation of this new program and service will have an unprecedented impact for those receiving health care services from Medicaid providers throughout the state corrections facilities and state hospitals. HCMACS resides within the HCA.

About the Washington State Health Care Authority

Better Health. Better Care. A Healthier Washington.

At HCA we work to ensure people across Washington have the opportunity to be as healthy as possible. As the States largest health care purchaser and behavioral health authority HCA serves nearly 3 million Washington residents through Apple Health (Medicaid) Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs and behavioral health services. Through this work HCA purchases and coordinated care coverage supports behavioral health prevention treatment crisis response and recovery and helps strengthen access to high -quality care across Washington.

More than a benefits package:

We want our employees to have the support flexibility and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee youll have access to a comprehensive benefits package that supports your health financial well-being and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the Who we are section of our website.

Your total compensation is more than your paycheck:

Work Location and Schedule

This is a full-time 40-hour-per-week hybrid position. You will report to the HCA office located in Olympia WA for in-person work. Our standard business hours are Monday through Friday 8 a.m. to 5 p.m. with alternative work schedules considered based on business needs. When working in-person you will work in a shared space open office this role youll regularly collaborate with colleagues agency leaders state and federal partners and other external partners or customers. Occasional travel may be required for meetings training or other business needs. All employees are required to report to our Olympia office on their first and final day of employment.

Our commitment to an inclusive workplace:

The Health Care Authority is an equal opportunity employer. We are committed to creating a workplace where employees are respected included and supported in bringing their experiences perspectives and ideas to work.

Our commitment to inclusion is reflected in how we work together and serve the people of Washington. HCA also supports five voluntary employee led Employee Resources Groups (ERGs) which create opportunities for connection community learning and professional growth.

Application Directions

To be considered you must complete the online application in full and submit all required materials. Incomplete applications or applications missing required materials will not be considered. When completing your application please include the following required materials:

We encourage you to apply!If you meet the required qualifications for this position; we want to hear from you. Desired qualifications describe additional experience knowledge or skills that may be helpful in the role but they are not required to be considered for the position. We welcome applicants with different backgrounds experiences identities and perspectives.

Veterans

We value the experience and skill veterans bring to the workforce and encourage veterans transitioning service members and military spouses to apply. Eligible veterans may qualify for veterans preference in accordance with Washington State Law. If you are claiming veterans preference you must attach your applicable DD-214 documentation to your application. Please redact your social security number date of birth and any other sensitive information before uploading and attaching the document.

Need accommodations or have questionsIf you have questions need assistance with the application process require an accommodation or would like to request this posting in an alternative format please contact Jake Nelko human resources consultant recruiter at and reference the recruitment title and job number in the subject line.

Technical Support: Reach out to NEOGOV directly at 1- for technical support and login issues.

The Washington State Health Care Authority (HCA) is anE-Verify employer. All applicants with alegal right to work in the United States are encouraged to apply.

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