IT Technician
Job Location:
Phoenix, NM - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Summary
The IT Technician is responsible for the support and assistance to IT requests and needs of the organization with the continuance of the upkeep of all support tickets equipment and supplies. The Technician will be responsible for setting up hardware and equipment for new hires as well as any workstation needs. The IT Technician will execute IT set up and directed projects as well as improvements on IT projects etc. with Management from the Director of Operations.
Essential Functions
Monitor and manage all IT Ticket request responding within 24 hours.
Responsible for maintaining fixed assets equipment and related items.
Ability to readily identify urgent IT hardware and onsite account needs.
Capable of installing or replacing but not limited to new wires phone lines computer hardware hotspots TVs security cameras and additional items directed by the Director of Operations.
Ability to track supplies work order status and maintain inventory of equipment including monitoring distribution and returned items.
Responsible for communicating to the Director of Operations when items are needing to be purchased and the pickup and delivery of needed materials from vendors (when necessary).
Provides IT assistance to officials staff visitors and others as needed.
Contacting and working in collaboration with the third-party IT company contracted to Keys to Change
Represents operations department in partner related meetings when needed.
Receives direct supervision from Director of Operations.
Additional duties as assigned.
Qualifications
High School Diploma or equivalent plus three years experience dealing with facilities maintenance construction and/or design.
Basic understanding of electrical mechanical and HVAC systems.
Must be able to communicate clearly and professionally work as a team player and at times independently.
Experience with related IT equipment and procedures
Experience with associated tools.
Preferred Qualifications
Experience working for a non- profit agency.
Strong Customer service skills.
Skills and Competencies
Excellent verbal and written communication.
Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents.
Ability to handle sensitive material maintaining the highest level of confidentiality and displaying sound judgement.
Demonstrated ability to communicate effectively and professionally with staff and clients.
Ability to maintain regular punctual attendance consistent with federal state and local standards.
Valid Arizona Drivers License/Clean 39mnt DMV record.
Work Environment
Ability to lift and move IT equipment (up to 40 pounds)
Ability to sit stand and walk for extended periods
Mobility sufficient to conduct regular duties required for position.
Ability to lift up to 30 pounds in order to safely manage equipment and any job required items.
Occasional after-hours or on-call support may be required
Use of computers tablet calculators fax machines copiers telephone and variety of other office equipment.
Required Experience:
IC
About Company
Keys to Change and Key Campus are a collaborative force of 15 partner organizations with the shared outcome of ending homelessness for people everyday.
