IT Technician Jackson, MS

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.


Job Description



At Haskell youre not just joining a companyyoure joining a nationally recognized Top Workplace where diverse perspectives and inclusive thinking drive stronger outcomes. Whether youre starting out growing your expertise or leading the way youll find a culture grounded in trust driven by excellence and built to support your goals. Here youll have the opportunity flexibility and sense of belonging to grow your career your waywhile making a real impact.



In this role you will be responsible for developing and supporting technologies that center on the desktop presentation to users as well as the server components and infrastructure that support the desktop environment. Under limited supervision you will resolve technology issues interface with vendors for product information and support and work with end users to ensure high satisfaction levels and reliability of our systems. This position will report onsite at our project site in Jackson Mississippi.



Your responsibilities will include:

Acting as a single point of contact for in-depth support of desktops notebooks mobile devices and other hardware including operating system setup and configuration troubleshooting remote access and problem diagnosis
Utilizing and maintain helpdesk tracking software. Monitor and respond quickly and effectively to requests received through the IT helpdesk
Working with others in Information Technology to coordinate various IT functions to share solutions and knowledge easily and promptly
Automating software application deployments; create and test workstation images including testing software packages for workstation distribution
Interfacing with vendors to expedite solutions to problems
Providing basic intermediate and advanced level training to users on our software and hardware via a formal classroom environment informal brown-bag gatherings and one-on-one meetings so our users are as efficient as possible
Creating and documenting processes relating to user training software and hardware rollouts
Conducting research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase
Participating in the testing integration configuration and deployment of end-user hardware operating systems and related utilities so that our clients are optimally fitted for their respective tasks
Keeping abreast of software and hardware trends so that solutions can be provided proactively
Assessing the impact of introducing non-standard applications into the environment and assist others in Information Technology with the implementation of these applications
Determining root causes of problems so that solutions and limitations can be identified and repaired
Providing hands-on and tactical support training and project management. Participate in hardware and software rollouts Keep abreast of relevant software and hardware. Ensures client service and satisfaction are attained in all areas of the position
Ability to travel (domestically and internationally) if needed