IT Technician CONTINGENT

To be considered for employment opportunities you must submit an online application. Applicants may be subject to government security investigations and must be able to access classified information. Qualified applicants are considered for all positions without regard to race color religion sex national origin age marital status veteran status or the presence of a non-job related medical condition or disability. Engenix is an Equal Opportunity / Affirmative Action Employer.

IT Technician/Ft. Rucker AL - Contingent

We appreciate your interest in employment with Engenix Inc. and assure you that we are sincerely interested in your qualifications. Are you ready to be a part of a dynamic team Engenix is growing and values your skills training and ideas. At Engenix we believe our employees are our greatest asset and we foster an environment that is welcoming respectful and inclusive. Thank you for considering a rewarding career at Engenix!

Job Description:

• Support student onboarding by validating student network access
• Ensure all requirements are met by the student while in processing to allow for network access
• Provide direct indirect logical and physical support for all Student IT devices to include but not limited to: HD replacement RAM upgrades system convergence troubleshooting software updates hardware update and connectivity issues
• Troubleshooting student devices when faults are encountered
• Document all faults encountered and remediation of faults
• Monitor the local ticketing system continuously during hours of operation and complete/close-out the tickets within the system
• Monitor the helpdesk phones during business hours and submit tickets on the behalf of the caller
• Issue IT equipment to student classes and train the class on proper usage
• Patch and keep machines updated with the most up-to-date patches
• Other duties as assigned

Job Requirements:

• Security certification
• High School graduate
• SECRET clearance

Preferred:

• Willingness to learn and apply new skills
• Good organizational skills
• Customer service
• Patching and imaging systems
• Windows 10 administrator experience
• Ticketing system and metric experience
• Work well with others in a team environment
• Active directory management experience
• MECM experience
• Troubleshooting skills

Engenix Inc. is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age gender gender identification sex sexual orientation color race creed national origin religion marital status parental status citizenship status ancestry physical or mental disability genetic information veteran status military status or any other classification protected by federal state or local laws. If you are a qualified individual with a disability or a disabled veteran you have the right to request a reasonable accommodation if you are unable or limited in your ability to use our website you can request reasonable accommodations by sending an email to . Thanks for your interest in Engenix Inc.

Candidates applying for this job must be authorized to work for any employer in the US independently. This position requires that the candidate undergo a background check in order to access information in support of this position. Must be a US Citizen. Inability to obtain and maintain a DoD Common Access Card and SECRET eligibility security clearance may result in candidate being ineligible for this position.

Engenix Inc is committed to doing our due diligence in the job application process. Job applicants should be aware that background checks might be performed in order to receive subsequent employment with the company.

Required Experience:

IC