IT Tech-support 3Non-Cleared

Client: Collins Aerospace

Job ID: 21797-1

Job Title: IT - Tech-support 3non-cleared

Duration: 12-month (C2H)

Location: 2551 Riva Road Annapolis MD 21401

Bill Rate : $49.34

Pay Rate : $32/hr

PLEASE NOTE:

**DO NOT SUBMIT CANDIDATES INTERVIEWED OR REJECTED FROM REQ 21702-1**

Incident Manager - Tier 2- Onsite- Day Shift
Day Shift 7AM- 3:30PM (EST) -- - This is a 24 x 7/ 365 **Operation Center which requires working some weekends and holidays.** Contract is NOT a rotating shift so the selected candidate can plan on these working hours.
Do NOT submit over the max bill rate
No Travel
Interviews: Zoom or In-Person in Annapolis MD
Citizenship: US citizen only
Supplier Limit: 2

Job Description
Incident Manager (IM Tier 2) - DAY Shift 7AM-3:30PM (EST)

This role will contribute to the Tier 2 CAS Network Operations Center. This position is responsible for the incident management of customers within the CAS Operational environment. This position is responsible for diagnosing failures of systems and networks and performing actions to resolve basic technical queries from Collins Aerospace CAS customers and Business Units.

What YOU will do:

Monitors network management system and engages telecom providers to drive restoral efforts.

Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information.

Solves systems and network problems/questions with limited scope and complexity.

Applies technical knowledge to oversee high availability IP networks messaging systems and Air to Ground data communications equipment and systems.

Identifies resolutions of routine technical queries from Collins Aerospace CAS customers and CAS Business Units.

Takes guidance from other team members or management to resolve less routine issues.

Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving less complex issues.

Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures.

Monitors and troubleshoots system performance troubleshoots resolves or escalates network issues.

Understands deployment configuration and maintenance routines and develops tools to make the process more efficient.

Participates in network solutions design and configurations.

Analyzes issues and provides customers with guidance to resolve problems this includes great focus and attention to details

This is a 24 x 7 365 Operation Center which requires working some weekends and holidays.

What YOU will learn:

Will be trained on three all NOC (3) positions Transport DataLink Applications in 4-6 months.

***These positions will be trained one by one from a span of 3 weeks to a month and a half.

Transport Continuous monitoring from the core to the edge for all ARINC Global Network components including all routers switched firewalls circuits etc.

DataLink Continuous monitoring of the ground station/radios and central processing systems that make air to ground datalink communications possible.

Applications Continuous monitoring of the central channels connected to routers which facilitate the daily flow of millions of messages.

Education & Experience:

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience OR

HS Diploma/GED with 2 years of experience

Candidates must be US Citizen

Qualifications you must have:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract

CCNA or Security certification or equivalent or taking courses

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract

Prior Customer Service experience

Knowledge of TCP/IP networking protocols computer hardware and software interconnection and interfacing.

Experience troubleshooting Cisco devices.

Experience with HSRP/BGP routing protocols.

Skills we value:

Efficient at Multitasking this includes taking on multiple responsibilities prioritizing and delegating.

Personal Details