IT SupportVote Clerk Short Term
Job Location:
Helena, MT - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Typically education and experience equivalent to a 2-year degree in computer science or a related field which includes computer-related classes and 2-years of experience directly performing computer or audio/video support. Other combinations of education and/or experience may be considered.
This position is open until filled but screening begins immediately.
NOTE: You must provide a cover letter and a resume to be considered for this position. Incomplete applications will not be passed onto the screening team.
The Legislative Branch participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9 your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify please visit the E-Verify website found here Link to E-Verify Website .
Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
This is a short term position for the legislative session. This position will start as soon as possible and will go thru June 30th 2027. This position is non-partisan.
DUTIES:
Vote Clerk:
- Training on the vote system
- Run the Legislative vote system during Floor Sessions (includes Saturdays)
- On camera support must maintain proper dress and appearance
- Maintain political neutrality on bill voting
Technical Support and Troubleshooting:
- Responsible for providing level-1 technical support
- Respond to technical support requests and answers users inquiries in a timely manner to ensure minimal staff disruption
- Use problem solving techniques to understand isolate and document problems determine the best course of action or escalate the issue and implement and document a solution
- Work with level two and three staff within OLIS or contractor personnel to solve more challenging problems
- Manage user accounts and access change passwords and reset user lockouts
- Help process new staff set up user accounts and workstations perform user application testing deploy equipment and document in tracking system
Help Desk Support:
- Perform help desk functions by providing in-person telephone or email support for Branch users in the areas of hardware software network audio/video and inventory database support
- Monitor help desk tickets and respond to user support requests
- Respond to help desk calls or emails to support user needs escalate tickets to others as needed to ensure timely response and effective resolution
- Look for patterns in help desk tickets and escalate for root-cause solution
Computer Audio Video Hardware Software & Network Administration:
- Inventory management and control of hardware software and audio/video equipment
- Maintain hardware inventory to ensure that it is organized clean ready to deploy and documented
- Inspect equipment prepare it for installation install and verify it is ready for user
- Perform basic hardware maintenance as needed for Branch hardware including such things as cleaning or replacing consumables for printers plotters or copiers replacing keyboards monitors ergonomic workstations audio/video devices etc.
- Image workstations configure application settings and verify proper functionality
Inventory & Device Management:
- Maintain Branch asset inventory system with accurate identification and location information
- Help plan and implement the purchase and management of inventory and replacement equipment
- Process surplus equipment for proper disposal
Other Duties:
- Provide hands-on technical training on hardware and software to computer users
- Keep current on the latest software and hardware products to maintain a working knowledge of hardware and software products and their capabilities
- Responsible for other duties and projects as assigned.
Required Experience:
IC
About Company
The Montana Department of Labor & Industry wants to help both employees and employers to be happy on the job. We take seriously our mission to promote and protect the well-being of Montana's workers, employers and citizens, and to uphold their rights and responsibilities. Our agenc ... View more
