IT Support Technician – CRM & Marketing Platforms (Level 2 Support)
Job Location:
Jersey, NJ - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
- Minimum 3 years of enterprise IT support experience
- Strong experience in Level 2 application support roles
- Experience supporting CRM or marketing technology platforms
- Hands-on experience with:
- Microsoft O365
- Active Directory
- Citrix
- ServiceNow (preferred)
- Braze (strongly preferred)
- Smartling
- Sageflo Radiate
- Experience supporting user access onboarding and system troubleshooting
- Strong ticket management and escalation handling experience
- Excellent communication and customer service skills
- Ability to support multiple teams across enterprise environments
- Enterprise corporate IT support experience (large organizations preferred)
- Experience supporting marketing operations or CRM teams
- Exposure to SaaS-based marketing platforms
- Experience in hospitality retail financial services or healthcare environments
- Experience working in structured process-driven support organizations
Must Have:
Core Responsibilities Level 2 Application Support- Serve as Level 2 support for CRM marketing operations and engineering users
- Manage and resolve escalated ServiceNow tickets from Level 1 support
- Troubleshoot platform access configuration and user workflow issues
Provide support across enterprise marketing tools including:
- Braze
- Sageflo Radiate
- Smartling
- ServiceNow
- Hyatt marketing CMS and personalization tools
- Monitor triage and resolve ServiceNow tickets
- Ensure timely resolution of access onboarding and system issues
- Identify recurring issues and escalate systemic problems appropriately
Hyatt is seeking a Level 2 IT Support Technician to provide hands-on technical support for enterprise CRM and marketing technology platforms used across corporate teams hotel properties and brand operations.
This role supports Hyatts marketing technology ecosystem ensuring smooth operation of CRM platforms user access integrations and internal tooling used by marketing engineering and business stakeholders.
The ideal candidate is a highly customer-focused support professional with strong experience in enterprise application support ticket management troubleshooting and marketing technology platforms.
This is a support and operations role not a development or engineering position.
