Function

Our Company

Were Hitachi Vantara the data foundation trusted by the worlds innovators. Our resilient high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data.

If youve seen the Las Vegas Sphere youve seen just one example of how we empower businesses to automate optimize innovate and wow their customers. Right now were laying the foundation for our next wave of looking for people who love being part of a diverse global team and who get excited about making a real-world impact with data.

Job description

The Team

The IT Desktop Support Engineer provides high-quality onsite and remote technical support for end users across Windows and Apple environments. This role is responsible for diagnosing and resolving complex desktop issues supporting hardware and software lifecycle activities and ensuring a consistent reliable end-user computing experience in a global collaborative enterprise environment.

The Role

• Perform onsite and remote analysis diagnosis and resolution of complex desktop and endpoint issues for end users.
• Install configure test maintain monitor and troubleshoot end-user workstations peripherals and related software.
• Maintain conference room readiness ensuring AV and video conferencing systems are functional and supporting users during meetings.
• Troubleshoot technical issues and coordinate with IT/facilities to keep meeting spaces reliable and up to standard.
• Assess workstation performance and implement hardware upgrades (e.g. memory storage) as required.
• Collaborate closely with Network technicians Server administrators and other IT teams to ensure efficient operation of the desktop computing environment.
• Receive and respond to support requests via walk-ins phone chat email and service desk tickets.
• Work assigned incidents requests and IMAC (Install Move Add Change) tasks through the service desk.
• Support new hire onboarding and equipment provisioning requests submitted through the service desk.
• Deploy and manage software using Microsoft Intune and JAMF Self Service. (some experience)
• Support Microsoft Autopilot White Glove deployments and modern device provisioning workflows. (can be learned)
• Provide remote support using approved remote access tools.
• Assist in creating maintaining and enforcing desktop support procedures documentation and operational metrics.
• Accurately document hardware and software installations failures repairs and removals. (must)
• Interface with third-party vendors and support partners for escalations repairs and equipment procurement. (this can be learned)
• Support and assist with corporate meetings and townhalls ensuring end-user technology readiness

What Youll Bring (Requirements)

• 2 years of IT Desktop Support
• Bachelors or Associates Degree in IT/Computer Science Related Field
• Experience working in remote access computer support remote technical support Apple Mac OS Windows Computers Active Directory Microsoft Azure and Intune Video Conferencing Support Jamf Pro IT Troubleshooting and ServiceNow Platform.
• Preferred Certifications in Microsoft Certified Desktop Support Technician Microsoft and/or CompRIT A Certification Computing Technology Industry Associate (CompTIA)

#LI-GG1

About us

Were a global team of innovators. Together we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued heard and safe to express themselves they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits support and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best which leads to unexpected ideas. So here youll experience a sense of belonging and discover autonomy freedom and ownership as you work alongside talented people you enjoy sharing knowledge with.

Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran age disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process please let us know so that we can do our best to set you up for success.