IT Support Specialist

Goodfield IL - This is a on-site position
Full-Time

At Vermeer Midwest were not your average equipment dealership. Were a family-owned company built on strong values hard work and a team-first culture. Every day our people roll up their sleeves and make a real impact for each other our customers and our communities. If youre ready to be Equipped to Do More wed love to meet you.

Pay: $72000-$76000 annually

Schedule:
Day Shift
Monday to Friday

Are you a technology professional who enjoys solving problems and helping others succeed Vermeer Midwest is seeking a motivated and customer-focused IT Support Specialist to join our Information Technology team. This role serves as the primary onsite IT resource for our Goodfield location while supporting team members across multiple locations.

Youll play a key role in ensuring our technology systems remain secure reliable and effective. From troubleshooting technical issues to supporting Microsoft 365 cybersecurity initiatives enterprise applications and infrastructure projects youll help keep our business running smoothly while delivering exceptional customer service.

• Provide Tier 1 and Tier 2 technical support for employees across multiple locations.
• Troubleshoot and resolve issues involving computers printers mobile devices software and business systems.
• Configure deploy maintain and support Windows workstations and peripherals.
• Support Microsoft 365 services including Outlook Teams OneDrive SharePoint and Office applications.
• Assist with employee onboarding and offboarding including device provisioning and account setup.
• Support cybersecurity initiatives and follow established security standards and best practices.
• Maintain accurate documentation of systems procedures and support activities.
• Participate in IT projects involving infrastructure cloud technologies and business applications.
• Train and assist users on technology best practices and new system deployments.
• Support enterprise applications including Salesforce IntelliDealer and other operational platforms.
• Escalate complex issues when appropriate while maintaining ownership of communication and follow-up.
• Travel occasionally to other Central Illinois locations to provide onsite support and project assistance.

• Five (5) years of relevant IT experience preferred.
• Strong troubleshooting and problem-solving abilities.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Experience supporting Microsoft 365 environments preferred.
• Familiarity with Active Directory Entra ID and endpoint management solutions.
• Understanding of networking concepts including TCP/IP wireless networking and VPN connectivity.
• Experience with cybersecurity technologies and security best practices.
• Excellent customer service communication and time management skills.
• Ability to manage multiple priorities and work independently.
• Valid drivers license and ability to travel as needed.

We offer a supportive environment that provides opportunities for growth and development. Youll have the autonomy to take ownership of your work while working in a culture rooted in respect collaboration continuous improvement and doing whats right for our team members customers and communities.

• Health Coverage: Medical dental and vision insurance
• Financial Perks: 401(k) profit sharing and competitive compensation
• Paid Time Off: Vacation sick days and holidays
• Protection: Company-paid life AD&D and disability insurance
• Professional Growth: Exposure to Microsoft 365 cybersecurity cloud technologies and enterprise applications
• Meaningful Work: Opportunity to directly impact the success of the organization and support employees across the business

Apply today and join a team committed to innovation service continuous improvement and delivering an exceptional customer experience!

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.