IT Specialist

• Manage special projects that have a significant impact on the delivery of customer support services.
• Lead quick response teams in responding to problems resulting from catastrophic events such as virus infections or power outages.
• Resolve hardware/software interface and interoperability problems.
• Analyze design develop customize and implement a wide range of complex hardware and software to support large-scale LAN/WAN systems including protocols management systems communications controllers bridges routers and other network devices that support extensive operations.
• Analyze plan and coordinate major hardware acquisitions to meet current and future business requirements.
• Develop service level agreements (SLAs) that define requirements and expectations for the delivery of customer support services. Develop and implement performance criteria to ensure that requirements are achieved.
• Represent the customer service discipline on applications development teams to ensure that customer service requirements are addressed during the systems development process from translation of functional requirements through systems testing.
• Represent the organization in meetings and discussions with vendors and/or intra-agency advisory committees to resolve problems. Work with other agency experts in the design and installation of hardware and software for new network or for major modifications to existing network(s).

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation verification of qualifications completion of onboarding forms submission of required documents and any other job-related requirement before or after appointment.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement including time in grade.
• Males born after December 31 1959 must be registered with the Selective Service.
• The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers.
• The NIH maintains a tobacco free work environment and campus.
• Must be able to perform the essential duties of the position with or without reasonable accommodation.
• Based on your appointment a one or two-year trial/probationary period may be required. A decision regarding your continued employment with NIH will be made as you near the end of this period.

For all IT positions individuals must have IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside the Government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.

AND you qualify at the GS-12 level if you meet the following qualification requirements:

You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: analyzing configuration management processes and procedures and developing and recommending processes software and procedures to ensure effective configuration management; resolving customer support requests involving integration or configuration related issues and support systems involving a wide variety of different platforms operating systems applications and desktop configurations; performing network configuration management functions and maintaining daily LAN operations; coordinating installation maintenance troubleshooting and fine-tuning of the LAN including all hardware software telecommunications and networking components.

AND you qualify at the GS-13 level if you meet the following qualification requirements:

You must demonstrate in your resume at least one (1) year of specialized experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector typically gained in the IT field or through performing the following types of tasks: evaluating specifications and features of new products performing product comparisons feasibility and cost benefit analyses and performance and compatibility testing; designing and installing hardware and software to support large-scale LAN/WAN systems; performing configuration statistical and utilization analyses and studies associated with capacity and performance management and evaluating configurations and operations to determine the causes of problems and recommending management actions to restore quality services; and developing plans and performance criteria for the installation and implementation of new IT systems.

You will receive credit for all experience material to the position including experience gained in religious civic welfare service and organizational activities regardless of whether you received pay.

Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may but need not begin before receiving an offer.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.