IT Service Desk Technician I

US Seattle only: 
This position is open to candidates in the Seattle WA area. You will have an in-office schedule where you will work from our casual pet-friendly office 5 days a week.

The IT Service Desk Technician I provides frontline technical support for employees and workplace technology. This role serves as a highly visible on-site resource responsible for end-user support device provisioning onboarding meeting room technology asset lifecycle management and day-to-day workplace technology operations. The ideal candidate is customer-focused detail-oriented and passionate about delivering an exceptional employee experience.

End User Support

• Provide Tier 1 support for Microsoft 365 Windows devices account access password resets MFA business applications and workplace technology.
• Deliver desk-side and remote support while owning incidents and service requests through resolution or escalation.
• Troubleshoot laptops monitors docking stations printers mobile devices peripherals and common software issues.
• Maintain accurate ticket documentation and communicate effectively with employees throughout the support process.

Device & Onboarding Support

• Prepare deploy configure and support laptops and workplace technology for new hires and existing employees.
• Support employee onboarding equipment refreshes hardware replacements desk moves and loaner device assignments.
• Assist with device recovery redeployment and secure equipment disposition activities.

Meeting Room & Workplace Technology

• Support conference rooms Microsoft Teams Rooms audiovisual systems and collaboration technologies.
• Perform basic room readiness checks and assist with support for meetings events and executive sessions.
• Troubleshoot audio video display and connectivity issues.

Asset & Inventory Management

• Maintain accurate inventory asset assignments lifecycle records and equipment tracking.
• Manage loaner devices accessory inventory equipment storage and device recovery activities.
• Support inventory audits and ensure technology assets are properly documented.

Process & Operational Excellence

• Create and maintain knowledge articles support documentation and standard operating procedures.
• Follow company security privacy asset management and technology standards.
• Identify opportunities to improve employee experience service delivery and operational efficiency.

Qualifications :

Required Qualifications

• 0-2 years of experience in IT support service desk desktop support or a customer-facing technical role.
• Experience supporting Microsoft 365 Windows 10/11 password resets authentication services and MFA.
• Experience troubleshooting laptops peripherals docking stations monitors printers conference room technology and common workplace applications.
• Experience provisioning deploying and supporting endpoint devices including onboarding and equipment refresh activities.
• Experience managing IT assets throughout the device lifecycle including inventory tracking equipment recovery loaner management and secure disposal processes.
• Experience providing desk-side and remote support while managing incidents service requests and escalations.
• Ability to create and maintain technical documentation knowledge articles and process guides.
• Experience using an IT service management platform such as Jira Service Management Freshservice ServiceNow or similar tools.
• Strong customer service troubleshooting verbal communication and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to lift move stage and install common technology equipment and provide regular on-site support.

Preferred Qualifications

• Familiarity with Microsoft Intune Autopilot Entra ID Active Directory or similar endpoint management technologies.
• Experience supporting Microsoft Teams Rooms conferencing platforms or audiovisual systems.
• Basic understanding of networking endpoint management and enterprise support environments.
• Experience coordinating hardware warranties vendor support shipping or equipment logistics.

Additional Information :

Compensation

• The base hourly range for this position is $29 - $33 on a full-time schedule.
• Along with base compensation Trupanion employees are currently eligible for monthly bonuses.
• We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Remote Work :

No

Employment Type :

Full-time