Scope : Provide temporary contingent labor support to combine operational oversight for USC system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues review requests for completeness and documented criteria route required assessment tasks coordinate software fulfillment and product-line updates support supplier/contract and pricing coordination maintain documentation prepare reporting and serve as a liaison among OBSS Service Management contract managers technical/review teams suppliers and university customers. The role focuses on process guidance workflow oversight customer communication coordination and transition support; technical assessment decisions remain with the designated review teams.
Responsibilities:
Monitor triage and manage technology procurement software distribution fulfillment service request incident enhancementand related contract/procurement workflow queues.
Review technology procurement submissions against documented criteria; determine required assessment routing including digitalaccessibility security AI State of SC and other procurement-related reviews as applicable.
Assign route and track assessment and fulfillment tasks with the appropriate review teams Service Management OBSS DoITBusiness Office ServiceNow Enterprise Applications suppliers contract managers and other stakeholders.
Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements next stepstimelines and expectations.
Coordinate software distribution requests for faculty staff students and departments; help ensure product lines pricing fulfillmentsteps and knowledge articles are current and accurate.
Support software or contract establishment procurement renewal pricing billing justification and budget coordination accordingto shared agreements and established processes.
Participate in supplier and internal stakeholder discussions related to software licensing contract requirements fulfillmentrequirements product-line changes and legal/procurement review needs.
Maintain accurate workflow records status notes task assignments training materials process documentation FAQs publishedguidance and customer communications.
Track request status aging blockers handoffs renewals and escalations; prepare status reports ROI or trending analysisleadership summaries and recommendations as needed.
Support training and knowledge transfer for FTE staff and the newly created permanent position including transition ofresponsibilities as recruitment onboarding and training are completed.
Participate in continual service improvement by using customer and stakeholder feedback to refine workflows documentationpolicies and service processes.
Required Skills:
2 years of experience managing queues cases tickets workflow tools intake processes software fulfillment procurement contract or administrative service operations.
2 years of experience interpreting documented criteria procedures policies and process guidance and apply them consistently.
2 years of experience documenting and maintaining process steps training materials knowledge articles FAQs status records and customer guidance.
2 years of experience with procurement contracts software distribution software licensing service management compliance or administrative review workflows.
2 years of experience with Microsoft Office email/calendar tools and workflow/ticketing/service management systems.
Bachelors degree or equivalent combination of education and relevant experience in service management software distribution procurement contract coordination business operations customer service project coordination or administrative workflow management. No technical certificationrequired
Preferred Skills:
Experience in higher education public sector or university technology/service management operations.
Experience with ServiceNow or similar ITSM/workflow systems.
Experience with software licensing software asset management supplier management contract renewals or procurement support.
Experience with technology procurement vendor intake software purchasing or cross-functional review processes.
Familiarity with accessibility security privacy AI legal procurement or State of SC review processes.
Experience supporting continual service improvement and using customer feedback to improve processes.
Ability to coordinate stakeholders across business office service management supplier contract ServiceNow enterprise application review and customer teams.
Degree in business administration information systems public administration project management communications or relatedfield preferred. ITIL Foundation CAPM PMP software asset management or similar process/project management trainingpreferred but not required.
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
End Client: State of South Carolina Job Title: IT Procurement Analyst Location: Columbia SC 29210 (100% Onsite) Duration: 4 Months Position Type: Contract Hours Per Week: 40 Hr Interview Mode: Webcam Ceipal ID: SSCHD294IK Requirement ID: 11294 Department: University of South Carolina Scope :...
End Client: State of South Carolina
Job Title: IT Procurement Analyst
Location: Columbia SC 29210 (100% Onsite)
Duration: 4 Months
Position Type: Contract
Hours Per Week: 40 Hr
Interview Mode: Webcam
Ceipal ID: SSCHD294IK
Requirement ID: 11294
Department: University of South Carolina
Scope : Provide temporary contingent labor support to combine operational oversight for USC system-wide technology procurement intake with software distribution and related software or contract processes. The consultant will manage and monitor workflow queues review requests for completeness and documented criteria route required assessment tasks coordinate software fulfillment and product-line updates support supplier/contract and pricing coordination maintain documentation prepare reporting and serve as a liaison among OBSS Service Management contract managers technical/review teams suppliers and university customers. The role focuses on process guidance workflow oversight customer communication coordination and transition support; technical assessment decisions remain with the designated review teams.
Responsibilities:
Monitor triage and manage technology procurement software distribution fulfillment service request incident enhancementand related contract/procurement workflow queues.
Review technology procurement submissions against documented criteria; determine required assessment routing including digitalaccessibility security AI State of SC and other procurement-related reviews as applicable.
Assign route and track assessment and fulfillment tasks with the appropriate review teams Service Management OBSS DoITBusiness Office ServiceNow Enterprise Applications suppliers contract managers and other stakeholders.
Identify incomplete or unclear submissions; request missing documentation and guide customers on requirements next stepstimelines and expectations.
Coordinate software distribution requests for faculty staff students and departments; help ensure product lines pricing fulfillmentsteps and knowledge articles are current and accurate.
Support software or contract establishment procurement renewal pricing billing justification and budget coordination accordingto shared agreements and established processes.
Participate in supplier and internal stakeholder discussions related to software licensing contract requirements fulfillmentrequirements product-line changes and legal/procurement review needs.
Maintain accurate workflow records status notes task assignments training materials process documentation FAQs publishedguidance and customer communications.
Track request status aging blockers handoffs renewals and escalations; prepare status reports ROI or trending analysisleadership summaries and recommendations as needed.
Support training and knowledge transfer for FTE staff and the newly created permanent position including transition ofresponsibilities as recruitment onboarding and training are completed.
Participate in continual service improvement by using customer and stakeholder feedback to refine workflows documentationpolicies and service processes.
Required Skills:
2 years of experience managing queues cases tickets workflow tools intake processes software fulfillment procurement contract or administrative service operations.
2 years of experience interpreting documented criteria procedures policies and process guidance and apply them consistently.
2 years of experience documenting and maintaining process steps training materials knowledge articles FAQs status records and customer guidance.
2 years of experience with procurement contracts software distribution software licensing service management compliance or administrative review workflows.
2 years of experience with Microsoft Office email/calendar tools and workflow/ticketing/service management systems.
Bachelors degree or equivalent combination of education and relevant experience in service management software distribution procurement contract coordination business operations customer service project coordination or administrative workflow management. No technical certificationrequired
Preferred Skills:
Experience in higher education public sector or university technology/service management operations.
Experience with ServiceNow or similar ITSM/workflow systems.
Experience with software licensing software asset management supplier management contract renewals or procurement support.
Experience with technology procurement vendor intake software purchasing or cross-functional review processes.
Familiarity with accessibility security privacy AI legal procurement or State of SC review processes.
Experience supporting continual service improvement and using customer feedback to improve processes.
Ability to coordinate stakeholders across business office service management supplier contract ServiceNow enterprise application review and customer teams.
Degree in business administration information systems public administration project management communications or relatedfield preferred. ITIL Foundation CAPM PMP software asset management or similar process/project management trainingpreferred but not required.
V Group Inc. is an IT Services company which supplies IT staffing project management and delivery services in software network help desk and all IT areas. Our primary focus is the public sector including state and federal contracts. We have multiple awards/ contracts with the following states: AR CA DE FL GA IL KY MD ME MI NC NJ NY OH OR PA SC TX VA and WA. If you are considering applying for a position with V Group or in partnering with us on a position please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.
Please share my contact information with others working in Information Technology.
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