IT Operations Technician

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a vital part of the Fiserv Technology Services team youll provide Tier 1 support for IBM Z-Series IBM I-Series FTP platforms and storage platforms in a 24x7 enterprise environment. While maintaining an excellent relationship with our clients through efficient service youll open doors to a progressive career in IT with a global leader in fintech.

What you will do:

• Monitor IBM I-Series and Z-Series production environments and respond to system messages.
• Process batch cycles and execute batch restarts in accordance with established procedures.
• Monitor and ensure client data file transmissions route successfully in FTP Connect Direct (NDM) and Sterling File Gateway platforms.
• Provide information in a clear concise and quick manner to on-call support.
• Create in-depth documentation of processes to support work efforts and drive continual service improvement for ongoing issues.
• Work across several teams to restore service rapidly during service interruption.
• Create tickets from alert messages and work with clients and other business units to achieve established SLAs and analyze events and triages to escalate using established best practices.
• Monitor and work with clients and 3rd party vendors to facilitate data transmissions.

Experience youll need to have:

• 4 years of experience monitoring in an enterprise DC environment.
• 1 year(s) of experience with JCL and IBM Mainframe consoles.
• Experience with ITIL ticket systems BMC Remedy and/or ServiceNow.
• Experience in IT support-oriented environments with established SLAs.
• Associates degree in computer science IT or a related field or an equivalent. combination of education work and/or military experience.

Experience that would be great to have:

• Experience in job scheduling with CA-7 and Control-M.
• Experience with file transmission protocols Connect Direct (NDM) and Sterling File Gateway.

How youll work:

• This role can only be performed in the states listed.
• This role requires 12-hour shifts with rotating three-day and four-day work weeks.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability
• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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