IT NOC Technician

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible with the ultimate goal ofenabling human life on Mars.

IT NOC TECHNICIAN

SpaceX is looking for an IT NOC Technician to monitor and maintain the high-availability network infrastructure that supports our mission-critical operations. As part of the IT team you will be responsible for real-time monitoring incident response and troubleshooting of enterprise and operational networks that enable launch operations engineering systems and corporate services.

The ideal candidate has strong networking fundamentals experience working in a 24/7 operations environment and the ability to quickly diagnose and escalate issues to protect system availability. You will also contribute to improving monitoring documentation and operational processes to support SpaceXs rapid growth and high-reliability requirements.

RESPONSIBILITIES:

• Monitor enterprise and operational networks data centers cloud environments and connectivity supporting launch sites Starlink infrastructure and corporate facilities using advanced monitoring platforms.
• Manage ISPs for circuit outages and turnups/disconnects.
• Detect triage and respond to network incidents performance issues and outages with a focus on minimizing impact to launch operations and real-time mission support.
• Perform initial troubleshooting of network firewall routing switching and connectivity problems across both traditional IT and operational technology (OT) environments.
• Create manage and escalate tickets in accordance with ITIL-aligned processes and strict SLAs required for mission-critical systems.
• Execute runbooks and standard operating procedures for common issues while escalating complex problems to Tier 2/3 engineers or specialized teams (e.g. Network Engineering Security Launch IT).
• Generate operational reports and post-incident summaries including metrics relevant to launch campaigns and satellite operations.
• Maintain accurate documentation of network topologies configurations and troubleshooting procedures.
• Participate in change management planned maintenance and incident management.
• Collaborate with cross-functional teams (Launch Operations Starlink Software Security) to improve monitoring coverage and reduce mean time to resolution.
• Support high-reliability environments where network downtime can directly affect vehicle testing launch countdowns or satellite communications.

BASIC QUALIFICATIONS:

• Bachelors degree in computer science information technology or Engineering; OR 4 years of hands-on NOC network operations or IT infrastructure experience in lieu of a degree.
• 2 years of experience in a NOC network operations or IT infrastructure role.

PREFERRED SKILLS AND EXPERIENCE:

• Industry certifications such as CompTIA Network or CCNA.
• Experience with cloud networking (AWS or Azure) and hybrid environments.
• Basic scripting or automation skills (Python PowerShell or Bash).
• Experience working in a high-availability or mission-critical environment.
• Strong foundational knowledge of networking (TCP/IP BGP OSPF VLANs firewalls VPNs DNS DHCP).
• Hands-on experience with network monitoring and observability tools.
• Familiarity with ITIL processes (incident problem and change management).
• Excellent troubleshooting documentation and communication skills.
• Ability to work effectively in a fast-paced shift-based environment with rotating schedules.

ADDITIONAL REQUIREMENTS:

• Support a shift-based role providing 24/7 coverage including nights weekends and holidays.
• Willingness to work overtime hours and extra days as needed to support 24/7 operations.

COMPENSATION AND BENEFITS:

Pay Range:
Level 1: $34.00 - $40.00
Level 2: $38.00 - $44.00
Level 3: $42.00 - $50.00

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills education and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives in the form of company stock or long-term cash awards as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical vision and dental coverage access to a 401(k) retirement plan short and long-term disability insurance life insurance paid parental leave and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual carryover and use requirements of the law.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit competence and qualifications and will not be influenced in any manner by race color religion gender national origin/ethnicity veteran status disability status age sexual orientation gender identity marital status mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceXs Affirmative Action Plan for veterans and individuals with disabilities or applicants requiring reasonable accommodation to the application/interview process should reach out to.