IT Manager, Infrastructure

At Electrolux Group our vision is to be the home appliance industry leader in consumer satisfactionbydelivering outstanding lifetime experiences with solutions that always get share ideas and collaborate so that togetherwe can develop solutions that delivermoreenjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Join us in our exciting quest to build the future home!

Where youll be:

This position will be based at our Corporate Headquarters located in Charlotte NC.

All about the role:

The Infrastructure Manager leads the delivery operation security resiliency and continuous improvement of IT infrastructure services across North America. The role ensures that infrastructure capabilities are reliable scalable cost-effective and aligned with business priorities across corporate manufacturing and distribution environments.

The role provides leadership to infrastructure engineers administrators and service partners while working closely with cybersecurity application business and global IT teams. It translates regional business needs into infrastructure priorities and ensures that operational services and transformation initiatives are delivered with clear accountability.

The ideal candidate combines strong infrastructure and service-management expertise with practical business judgment people leadership vendor management and the ability to communicate operational risk investment needs and technology choices to senior stakeholders.

Key Responsibilities:

Infrastructure Strategy & Leadership

• Define and execute the regional infrastructure roadmap in alignment with business priorities enterprise architecture cybersecurity requirements and global IT direction.
• Establish infrastructure standards governance service ownership and operating practices across the regional environment.
• Lead modernization initiatives covering network cloud server storage workplace and site infrastructure services.
• Provide direction coaching and performance leadership to internal team members and external service partners.

Infrastructure Operations & Reliability

• Ensure the availability performance capacity reliability and resiliency of critical infrastructure services.
• Oversee network server virtualization cloud storage backup end-user computing collaboration and site infrastructure services.
• Lead operational disciplines including incident problem change configuration capacity and service continuity management.
• Establish monitoring escalation and root-cause practices that reduce repeat incidents and improve service stability.

Cybersecurity Risk & Business Continuity

• Partner with cybersecurity teams to implement infrastructure security controls hardening standards and vulnerability remediation plans.
• Ensure infrastructure services comply with corporate policies audit requirements and applicable regulatory obligations.
• Lead infrastructure disaster recovery planning testing remediation and readiness reporting.
• Maintain visibility of operational risks technical debt lifecycle exposure and required mitigation actions.

Service Delivery & Vendor Management

• Manage infrastructure service providers telecommunications partners cloud vendors and technology suppliers.
• Define and monitor service levels operational KPIs contractual commitments and continuous-improvement plans.
• Hold partners accountable for service quality issue resolution cost transparency and measurable outcomes.
• Optimize the sourcing model while preserving service ownership technical knowledge and operational control.

Project Delivery & Transformation

• Lead the infrastructure workstream for business projects site changes technology transformations and upkeep.
• Ensure infrastructure requirements dependencies risks resources and cutover activities are identified and managed from planning through stabilization.
• Coordinate with application data cybersecurity manufacturing and business teams to enable successful deployments.
• Balance delivery speed with security operational readiness supportability and long-term sustainability.

Financial & Resource Management

• Manage infrastructure budgets forecasts investment plans purchase commitments and cost-optimization initiatives.
• Develop business cases and recommendations for infrastructure investments lifecycle replacements and risk remediation.
• Plan team capacity and partner resources to support operational demand and project priorities.
• Identify opportunities to simplify the technology landscape and reduce avoidable operating expense.

Stakeholder & Team Leadership

• Serve as the primary regional point of accountability for infrastructure services priorities and operational performance.
• Communicate service health business impact major risks recovery plans and investment needs clearly to IT and business leadership.
• Build a culture of accountability collaboration documentation knowledge sharing and continuous improvement.
• Develop team capability succession coverage and cross-training for critical infrastructure responsibilities.

Minimum Qualifications:

• Bachelors degree from a four-year college or university in Information Technology Computer Science Engineering or a related discipline; Masters degree preferred.
• Minimum 7 years of progressive experience in IT infrastructure technology operations or enterprise service delivery including leadership responsibility.
• Experience managing enterprise network server virtualization cloud storage backup workplace and site infrastructure services.

Qualifications:

• Experience leading internal technical teams and third-party managed service providers in a complex enterprise environment.
• Demonstrated experience with IT service management practices operational governance incident resolution disaster recovery and lifecycle management.
• Strong financial acumen including budgeting forecasting vendor-commercial management and investment justification.
• Proven ability to translate technical risks and options into clear business implications and recommendations.
• Experience supporting manufacturing distribution or other business-critical operational environments strongly preferred.
• Working knowledge of cloud platforms infrastructure automation monitoring identity cybersecurity controls and ITIL practices.
• Excellent communication stakeholder management decision-making and team-development skills.

Benefits include:

• Flexible work hours/hybrid work environment
• Medical dental vision and life insurance
• Competitive holiday and vacation time off program
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on:

Electrolux Group North America: Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.