IT Intern

Key Responsibilities:

• Respond to service requests via ticketing system email or phone in a timely manner
• Provide Level 1 support for:
  • Windows and macOS devices
  • Microsoft 365 applications (Outlook Teams OneDrive SharePoint)
  • Basic network connectivity issues (Wi-Fi VPN)
• Assist with hardware setup and deployment:
  • Laptops monitors peripherals mobile devices
• Perform account-related tasks:
  • Password resets
  • User account provisioning/deprovisioning
• Document issues resolutions and procedures in the ITSM/knowledge base
• Escalate unresolved issues to senior IT staff
• Support onboarding/offboarding processes for employees
• Assist with asset tracking and inventory management
• Participate in IT projects and continuous improvement initiatives

Qualifications:

• No prior experience required
• Minimum Education: Bachelors degree in a related discipline (pursuing or achieved).
• Strong knowledge of Microsoft Excel.
• Excellent organizational skills.
• Ability to manage multiple priorities and tasks.
• Proven customer service orientation combined with the ability to work well with others.
• Quick analytical thinker.
• Ability to effectively communicate complex concepts.
• Ability to learn and master new platforms quickly.

Salary Range Information

We foster a culture that is diverse and inclusive and strive for pay practices that are fair and competitive and reflect our commitment to pay equity. Our compensation decisions include but are not limited to a candidates qualifications including skill sets education experience and training licensure and certifications credentials if applicable and business-related factors. This practice extends to all employees including performance considerations for merit increases job promotions and transfer opportunities. We additionally review our pay practices conduct pay equity audits and ensure our managers are trained in our pay practices on an annual basis.At the time of posting this job advertisement commensurate with qualifications the hourly pay for this position in Chicago and North Carolina is $24/hour.

Justice Equity Diversity & Inclusion

At Perkins&Will we believe that inclusion spurs creativity and that innovation is born from an engaged culture of diverse people ideas.âBy moving beyond barriers and stereotypes of gender race color religion national origin ancestry age medical condition disability sexual orientation gender identity veteran status; we are committed to building an organization that reflects the diversity of the communities and clients we serve.â

Design has the power to inspire joy uplift lives and strengthen the spirit of community.

Equal Employment Opportunity Statement

Perkins&Will has established and adopted an Equal Employment Opportunity Employment policy (EEO) which is part of the Companys Human Resources Policy. The purpose of this EEO policy is to ensure that all employment decisions are made on a non-discriminatory basis and without regard to sex race color age national origin religion disability genetic information marital status sexual orientation gender identity or expression gender reassignment citizenship pregnancy or maternity veteran status or any other status protected by applicable national federal state or local some cases local laws and regulations may provide greater protections than those outlined here and employees will be covered by the laws of their local jurisdiction.

Pay Transparency Nondiscrimination Provision

Perkins&Will will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Intern