IT Intern- Apex

The IT Intern provides entry-level technical support to campus staff and students under the direct supervision of the campus IT Technician or designated supervisor. This is a structured temporary learning position designed to give a current student or recent graduate supervised hands-on experience in a K12 educational technology environment while providing meaningful support to campus technology operations.

This position is not a substitute for a qualified IT Technician. All work is performed under supervision and the intern does not carry independent responsibility for network administration system configuration or data management.

• Assist with imaging configuration labeling and deployment of student and staff devices (Chromebooks laptops desktops tablets).
• Perform basic diagnostic troubleshooting on hardware issues and escalate unresolved items to the supervising technician.
• Support device collection inventory counts cleaning and storage during and between academic terms.
• Assist with basic peripheral setup: monitors printers projectors interactive displays charging carts and classroom AV equipment.

• Respond to assigned support tickets under supervision documenting actions taken and resolution status.
• Provide first-tier assistance to staff and students on password resets account access printing and common application issues following established procedures.
• Escalate any issue involving system configuration security network changes or student data access to the supervising technician.

• Maintain and update the campus technology asset inventory including serial numbers assignment records and repair status.
• Assist in tracking warranty claims repair tickets and vendor return shipments.
• Contribute to and maintain internal support documentation and how-to guides for staff.

• Set up and break down technology for testing windows assemblies staff meetings and campus events.
• Provide on-site support during standardized testing administration as directed within the limits of test security protocols.

• Maintain a professional service-oriented demeanor with staff students and families.
• Comply with all TMSA policies including confidentiality acceptable use and student interaction standards.
• Perform other related duties as assigned within the scope of the position and the interns supervised training plan.

• Currently enrolled in or a recent graduate of a high school community college or university program in information technology computer science or a related field.
• Basic working knowledge of Windows and/or Chrome OS operating systems.
• Demonstrated interest in technology support troubleshooting or systems administration.
• Ability to follow written and verbal instructions accurately and to ask for direction when a task falls outside assigned scope.
• Strong customer-service orientation and professional communication skills appropriate for interacting with staff students and families.
• Ability to maintain strict confidentiality regarding student and staff information.
• Reliable attendance and punctuality.

• Prior coursework certification progress or experience with Google Workspace for Education Microsoft 365 or Chromebook device management.
• Familiarity with help desk ticketing systems.
• CompTIA A certification or active progress toward it.
• Experience in a school library or public-facing technical support setting.

• Ability to lift and carry equipment weighing up to 40 pounds.
• Ability to move devices and carts between classrooms and buildings.
• Ability to bend kneel reach and work under desks or in confined spaces to access cabling and hardware.
• Extended periods of sitting or standing while working at a workstation.

Required Experience:

Intern