IT Integration Support

Pay Range:

• $24.00 - $26.00 / Hour

Our Perks & Benefits:

• Comprehensive benefits package including medical dental vision and life insurance
• Performance-based bonusesto reward your contributions*
• Paid time off to recharge and maintain a healthy work-life balance
• Flexible work options including remote and hybrid opportunities if eligible
• Retirement Plan (401k)with company-matched contributions
• Education Advancementfor employees and qualified dependents via the Confie Enablement Scholarship Fund
• Fitness Reimbursement up to $15/month for gym memberships
• Inclusive workplacethrough a strong commitment to Diversity Equity and Inclusion
• Employee Assistance Program confidential support for personal or professional challenges at no cost
• Extra Perks optional plans for disability hospital indemnity health advocate program universal life critical illness accident insurance and even pet insurance

Purpose

Responsible for system monitoring maintenance and support of all networked software and operating systems. Will provide end-user support and troubleshooting of applications and software

Essential Duties & Responsibilities

Serve as point of contact within the IT Operations to provide technical support to end-users

Help users on a day-to-day basis with IT-related issues

Computer repair and troubleshooting

Troubleshoot software and network issues

Troubleshoot basic Active Directory/Window Domain issues

Perform proactive maintenance in PCs and Printers

Configure and install PCs printers and scanners

Perform first-level problem determination and resolution

Escalate unresolved issues to appropriate team members

Monitor and follow up on outstanding issues and update users on the current status

Assist with special projects as needed

Consistently meet or exceed requirements/performance criteria

Qualifications and Education Requirements

Field Technician experience

Ability to travel up to 50%

Cisco and Networking experience

Basic Microsoft Windows/Microsoft 0365 environment

Experience withAsset Management and ITSM Platforms

Excellent attitude and interpersonal skills

Communicate effectively and professionally with all levels of personnel

Detail and customer service-oriented

Problem-solving skills to resolve issues

Must be willing to work outside normal business hours as needed

Must have strong Microsoft Windows 10 hands-on experience

English fluency

Valid Drivers License

Ability to Travel via Airline

Preferred Skills

Bilingual in English/Spanish preferred

Citrix/iGEL experience

2 Years experience with IT Support

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice

Notice

As permitted by applicable law and from time-to-time Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment including recruitment hiring renewal of employment or the terms and conditions of your employment. Employees with questions about Confies use of these computer systems should contact Human Resources at