VP, Business Systems & Application Support (CIO)

Position Purpose:

The Vice President serves as a visionary leader providing strategic leadership across business functions running the current application with zero business disruption defining and delivering digital transformation roadmaps and driving innovation to build future state capabilities. As a key member of the leadership team the CIO is responsible for the strategic direction implementation and management of all information and operational technology initiatives. The successful candidate will collaborate with business leaders to adopt the digital transformation to enhance operational efficiency ensure data security and deliver measurable business value at scale and speed. This role requires a balance of high-level strategic planning and hands-on oversight of complex infrastructure in a highly regulated utility environment.

Summary

The Business Division CIO for Regulated Utilities at Veolia North America is a hybrid leadership role: part utility-domain IT leader part digital transformation owner and part business partner to the regulated leadership team. The role sits within Veolias broader DB&T (Digital Business & Technology) function but is dedicated to the Regulated business line aligning technology strategy investments and operations to that divisions P&L customers and regulatory obligations.

The CIOs primary mandate is to ensure that the Regulated Utility divisions technology portfolio directly supports:

• Safe compliant and reliable water operations (treatment distribution wastewater).
• Customer experience and billing for customers.
• Financial and HR applications.
• Cost efficiency and margin improvement through automation and standardization.
• Risk management cybersecurity and regulatory reporting for water utilities.

Primary Duties/Responsibilities:

1. IT strategy and business alignment

• Own the division-specific IT/digital strategy and roadmap aligned with Veolia North Americas global DB&T strategy and the Regulated business plan.
• Translate business priorities (e.g. regulatory mandates capex delivery) into technology initiatives and investment cases.
• Define the target operating model for IT within the division (roles governance decision rights ways of working with central IT and shared services).

2. Application portfolio and enterprise systems

• Oversee enterprise applications critical to regulated operations customer and finance typically including ERP field service/maintenance systems billing/CRM and asset management.
• Drive standardization and decustomization of systems across utilities to reduce cost and complexity while meeting local regulatory requirements.
• Ensure application performance availability and lifecycle management (upgrades patches sunset decisions) for systems used by plant operators field crews customer service and finance.

3. Digital and customer experience for customers

• Lead digital CX strategy for regulated customers including selfservice portals mobile apps outage/quality notifications and digital engagement tools.
• Map customer journeys (residential commercial and other stakeholders) and prioritize digital enhancements that improve satisfaction reduce call volume and support performance metrics.

4. Convergence with operational technology

• Work closely with Operations Engineering and Safety to integrate IT and OT (SCADA PLCs telemetry sensors) in a secure governed manner.
• Prioritize use cases such as predictive maintenance leak detection energy optimization at treatment plants and realtime water quality monitoring enabled by data platforms and analytics.
• Ensure change management vendor management and cybersecurity controls for environments align with corporate policies and water-sector regulations.

5. Cybersecurity risk and compliance

• Own the divisions IT risk profile and ensure implementation of cybersecurity standards incident response and resilience plans specific to water utilities.
• Ensure compliance with relevant regulations and standards (e.g. state/federal water regulations cybersecurity frameworks data privacy requirements) as they intersect with IT and data systems.
• Coordinate with corporate security legal and risk functions on audits assessments and remediation plans for water and wastewater systems.

6. Data analytics and AI for water operations

• Oversee the divisions data strategy including data governance master data and integration across operational customer and financial systems.
• Enable advanced analytics and AI use cases: demand forecasting nonrevenue water reduction energy optimization asset health scoring and customer segmentation.
• Partner with central data/AI teams to industrialize models and embed them into daily operations and decision-making.

7. Budget vendors and portfolio management

• Manage the divisions IT budget including run/grow/transform spend business cases and ROI tracking for technology initiatives.
• Lead vendor strategy and contract management for key suppliers (enterprise software telecom cloud system integrators).
• Govern the project and program portfolio: prioritize initiatives allocate resources track delivery benefits realization and escalation of risks/issues.

8. Leadership governance and change management

• Lead a crossfunctional IT/digital team supporting the division (application managers solution architects project managers business analysts possibly embedded IT in regions).
• Participate in Veolia North Americas executive and DB&T governance forums representing Regulated Utility needs and ensuring alignment with group strategy.
• Drive enterprise change management: training communications adoption plans for new systems and digital ways of working across operations customer service and finance.
• Oversee enterprise architecture application development/implementation and technical operations ensuring alignment with corporate standards and security policies.
• Establish governance framework for project portfolio management performance metrics and risk/compliance requirements.

Qualifications :

Education/Experience/Background:

• Bachelors degree in Information Technology Computer Science Engineering or related field required. Masters degree preferred.
• At least 15 years of experience in the administration and leadership of information systems and technology with an increasing level of responsibility throughout. At least 5 years of senior management experience.
• Experience in a regulated utility water utility or similar operationally intensive industry strongly preferred.
• Proven leadership in partnering with Technology partners to co-create and drive synergies at scale and speed.
• Driving Hackathons to create ideas and skill building within teams and partners.
• Responsible for managing a multi-tiered managerial and professional staff of many including Director and Manager levels who in turn will manage a professional staff of their own.
• Budget Accountabilities: Multi-million dollar budget responsibility.
• Performing in a large and matrixed organization.

Knowledge/Skills/Abilities:

• Business Centric and AI in all we do mindset and skills.
• Be a Data Driven Leader in driving trust and transparency.
• Deep understanding of enterprise systems such as ERP CRM HR web-based platforms operational and finance systems Data and AI Platforms.
• Strong business acumen and the ability to translate technical strategies into operational improvements.
• Demonstrated success in leading complex projects cross-functional teams and vendor partnerships.
• Excellent communication and stakeholder management skills.
• Knowledge of data security IT compliance and regulatory frameworks in a utility or critical infrastructure setting.
• Strong managerial and leadership skills.
• Thorough knowledge of Project Management methodologies (Agile and Waterfall) and differing variations.
• Knowledge of DevSecOps as part of the SDLC.
• Excellent verbal and written communication skills.
• Proficient in Google Workplace or related software.
• Excellent ability to conceptualize long-term business goals and develop orderly processes to accomplish those goals.
• Thorough understanding of information technology and information technology systems.

Required Certification/Licenses/Training:

• Certifications Design Thinking PMP SAFe Lean methodology certifications Awareness of Cyber Security standards Business Continuity Approaches OCM Methodologies are a major plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Travel 35% of the time

Additional Information :

Pay Range: $225000 to $255000 Per Year.

Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement.

Sick leave 56 hours; Observed Holidays 11 days; Vacation Flexible Time Off

Eligible for up to 30% Annual Performance Bonus.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

No

Employment Type :

Full-time