IT Infrastructure Engineer

Introduction

ASML US including its affiliates and subsidiaries bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energy-efficient microchips. We design develop integrate market and service these advanced machines which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics. Our headquarters are in Veldhoven Netherlands and we have 18 office locations around the United States including main offices inChandler Arizona San Jose and San Diego California Wilton Connecticut and Hillsboro Oregon.

The technicians role is to support and maintain organizational computer systems laptops desktops and peripherals. This includes ordering installing diagnosing repairing maintaining and upgrading all hardware and software while ensuring optimal workplace performance. The technician will troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Duties and Responsibilities

• Configure troubleshoot and support desktops/laptops peripherals and mobile phones.
• Provides support for Email MS Office enterprise applications computer provisioning VPN and other services.
• Follows all IT standard processes and procedures along with monitoring license compliance.
• Provides support of 7/24 Global Support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.
• Job description subject to change at any time.

Education and experience

• High School diploma Bachelors degree or equivalent experience.
• Microsoft/A or Networking Certification a plus.
• Proficiency in network communications MS Office O365 and Windows.
• Minimum 3 years of experience in a technical support/helpdesk high profile customer service environment.
• Experience in the use and support of imaging remote access and knowledge of phone system support is required.
• Strong experience in the use of IT related software and hardware printers and using Helpdesk software.
• Strong knowledge and experience with computers and Windows operating systems.
• Experience with computer build out and setup; imaging application installs and configuration.
• Must possess a strong customer-centered philosophy.
• A solid understanding of PC compatible hardware.
• Excellent written and verbal communication skills.
• Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job youll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data information and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open clear concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other Information

• This position is located on-site in Chandler AZ . It requires onsite presence to attend in-person work-related events trainings and meetings and to further ensure teamwork collaboration and innovation.
• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.
• Must be willing to work in a clean room environment wearing coveralls hoods booties safety glasses and gloves for entire duration of shift.
• While performing the duties of this job the employee routinely is required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.