IT Helpdesk Technician

About Horizon Retail Construction:

Horizon Retail Construction is a nationally recognized general contractor specializing in tenant improvement. We are currently seeking an IT Helpdesk Technician- L1 to join the team at our corporate headquarters in Sturtevant Wisconsin we take pride in delivering quality projects building strong relationships and fostering a collaborative team culture.

Key Responsibilities:

• Responsible for maintaining help desk tickets
• Set-up and deploy equipment to new office and field employees
• Provides support and triage incoming phone voicemail tickets and in-person requests for assistance from users experiencing problems with hardware software networking and other computer-related technologies
• Installing upgrades repairs movement and replacement of desktops laptops and peripherals
• Identify hardware and software technical issues and malfunctions
• Provide training to end users as well as create and maintain training manuals
• Perform physical inventory minor hardware repair equipment delivery and testing
• Assist with IT projects and business initiatives
• Interview users to collect information about problems and lead user through diagnostic procedures to determine source of errors
• Handle problem recognition research isolation resolution and follow-up for user problems referring more complex problems to Systems Engineer
• Basic server access to create/modify/terminate user accounts phone management etc.

Summary of Qualifications:

• Bachelors or Associates Degree in Information Technology or a related field is OR Actively Pursuing Degree in Information Technology
• Experience with Windows and Office products (Outlook Excel Word PowerPoint)
• Experience with Microsoft 365 products (SharePoint Teams Teams Voice OneDrive)
• Ability to work in a team environment to meet critical deadlines
• Experience with Apple devices such as iPhones and iPads
• Previous customer service experience

Preferred Skills:

• Experience with Ticket and Asset Management software (e.g. Lansweeper)
• Someone who has good written oral listening skills and customer service
• Power Automate Experience

What We Offer:

Horizon offers a collaborative work environment with a strong focus on team culture and professional growth. Our comprehensive benefits package includes:

• Medical dental vision and life insurance
• Paid time off and paid holidays
• Flexible spending account (FSA)
• 401(k) with company match
• Career development opportunities

Ready to build your future with us Apply today and become a part of the Horizon team.

Required Experience:

IC