IT Help Desk

The White Pine County IT Department is seeking applicants for a position of IT Helpdesk Technician

Purpose

The IT Helpdesk Technician is responsible for managing the IT departments helpdesk/ticketing system including ticket creation ticket triage systems monitoring/health checks as well as maintaining documentation and other tasks as assigned by the IT Director.

This position will work to ensure that all tickets and IT requests are documented with appropriate information needed to complete tickets in a timely manner.

Minimum Qualifications

Possession of a high school diploma or equivalent plus three years of progressively responsible office experience which frequently entailed the use of a computer to prepare complex narrative and/or statistical or financial documents preferred. Experience which demonstrated the ability to interact positively with the public and/or internal or external customers.

Other IT Certifications (A Net Cisco etc) and ongoing continuing education demonstrating candidates efforts to stay current in the field a plus.

Knowledge Skills and Abilities

• ITIL/Helpdesk management principles
• Hardware/Software troubleshooting
• Microsoft office applications
• Automation and system integration
• Technical documentation/procedure creation
• Working cooperatively with other departments outside vendors and other governmental agencies.
• Analytical mindset for interpreting explaining and implementing policies laws and regulations.
• Using initiative and independent judgment within general policy guidelines.
• Defining complex problems for ticket creation.
• Defining complex problems for ticket creation.
• Accurately type or word process long and complex documents or reports.
• Working cooperatively with other departments outside vendors and other governmental agencies. Operate standard office equipment including a personal computer and utilizing appropriate word processing financial and desktop publishing software.
• Maintain confidentiality.

Essential Job Functions

1. Based on direction from IT Director works to streamline IT department helpdesk operations and help optimize IT service requests according IT department to meet goals.
2. Document IT systems and provide written procedures as needed to meet the needs of County departments.
3. Utilize the ticketing system that provides the Countys end users with a way to effectively communicate immediate and long-term needs with the IT department.
4. Assists with website updates and county communications including phone website email and social media.
5. Set-up and assist with operating technology for meetings throughout the county.
6. Assists with compliance with the County policies and state and federal law for operations and maintenance of the Countys IT systems; makes recommendations to IT management of suggested solutions/remediation to issues.
7. Maintains inventory of IT related equipment and coordinates with the IT Director and IT staff to keep accurate records of support information.
8. Receives processes and verifies bills invoices purchase orders and related materials; tabulates and codes data for processing; posts information to appropriate accounts.
9. Collaboratively works with IT Director IT Staff to implementation new systems and customize existing systems to provide the optimal end user functionality as authorized by the County Manager IT Director Board of Commissions and budget.

WORKING CONDITIONS:

Generally clean working environment with limited exposure to conditions such as dust fumes odors or noise; periodic contact with angry and upset individuals; frequent interruptions of planned work activities by telephone calls office visitors and response to unplanned events; frequent day travel by automobile within the County; occasional evening meetings and evening/weekend work.

Position Hours

This is full time (8) hours per day (40 hours per week)

Closing Date

Until Filled

Applications

White Pine County employment applications are available online at . Submit original signed applications to White Pine County Human Resources Mhalsey@ 801 Clark St Ely NV. 89301. White Pine County is an Equal Opportunity Employer and Provider.