IT Hardware Technician

AtER2 we desire to grow a sustainable company that provides opportunities for individuals to continuously improve.

WHO WE ARE

ER2 helps organizations with technology deployment equipment management and zero-waste IT disposal solutions while helping reduce the digital divide through technology donation initiatives.

Our core values are:

• Constantly Improving
• Acting in Humility
• Living a Life of Servanthood
• Relentlessly Pursuing Excellence

At ER2 we believe strong organizations are built by humble accountable growth-minded people who are willing to serve others and continuously improve.

We value teammates who step in where needed support one another and take pride in balancing people support with operational excellence. We also aim to create opportunities for individuals to learn develop and grow both professionally and personally.

THE OPPORTUNITY

ER2 is seeking a hands-on IT Hardware Configuration & Refurbishment Technician to support device deployment testing repair and refurbishment operations. This role plays an important part in helping extend the life of technology through responsible IT asset management and redeployment.

Were looking for someone who enjoys problem-solving working with technology and taking pride in producing high-quality work in a fast-paced team environment.

• Schedule:Monday Friday 8:00 AM 5:00 PM
• Compensation:$21$25/hour DOE
  
• Reports To: Director of ITAM

KEY RESPONSIBILITIES

Device Configuration & Deployment

• Configure provision and deploy laptops desktops and other IT equipment
• Utilize IT Asset Management (ITAM) systems and deployment tools such as Autopilot
• Complete custom device builds and ensure proper asset tagging and labeling

Hardware Refurbishment & Repair

• Test diagnose reimage refurbish and repair returned equipment
• Perform hardware upgrades and component replacements as needed
• Clean sanitize package and prepare equipment for redeployment

Quality Control & Documentation

• Verify configured and refurbished devices meet company and client standards
• Maintain accurate records of repairs RMAs warranty claims and asset activity
• Assist with inventory organization and spare parts tracking

Troubleshooting & Team Support

• Troubleshoot hardware and software issues
• Collaborate with operations inventory and project teams to coordinate workflow
• Assist with onboarding and training new technicians as needed

Compliance & Continuous Improvement

• Follow data security asset handling and electronic waste disposal procedures
• Identify opportunities to improve processes efficiency and workflow organization
• Stay current on relevant tools technologies and best practices

THE VITALS

• 2 years of experience in IT hardware configuration repair or refurbishment preferred
• CompTIA A preferred but not required.
  
• Familiarity with Windows and Mac operating systems
• Experience with automated deployment tools such as Autopilot is a plus
• Basic to intermediate understanding of IT asset management processes
• Comfortable working with computer hardware components and installations
• Strong troubleshooting and problem-solving skills
• Excellent attention to detail and organizational skills
• Ability to work both independently and as part of a team
• Strong communication and time management skills

THE PERKS

• Full healthcare benefits package
• 401(k) with company match
• Paid Time Off & Holidays
• Teammate Engagement Events
  
• Company Branded Attire Allowance
• Professional & Personal Growth Opportunities
  
• Welcoming collaborative and improvement-focused culture
• A workplace where ideas are encouraged and everyone has a voice

PHYSICAL REQUIREMENTS

• Ability to sit and/or stand for extended periods of time
• Ability to work at a computer for extended periods
• Ability to regularly lift push or pull up to 50 lbs

OTHER REQUIREMENTS

• Legally authorized to work in the United States
• Ability to read write and communicate effectively in English
• Ability to pass a drug screening
• Ability to pass a background screening with no convictions related to theft or cybercrime

BEFORE YOU APPLY

Please review our careers page atER2 Careersto learn more about our hiring process and what to expect moving forward. Spoiler alert: The next step is a one-way video interview!

After applying please addto your email contacts so you do not miss communication from us.

ER2 is proud to be an equal opportunity employer. We are a diverse group of individuals from all walks of life with the unified desire to Empower Uniqueness and make a difference. All employment decisions are based on qualifications merit and business need.

If you need assistance or accommodation you may contact us at

ER2 collects and processes applicant information solely for recruitment and employment-related purposes. This may include contact information work history education and other relevant application details. We do not sell your personal information.

Required Experience:

Manager