IT Field Support Technician

IT Field Support Technician
Painted Post NY Onsite

Schedule
Monday Friday 8:00 AM 5:00 PM (some flexibility may be required)

Top 3 Skills

• Windows 11 deployment and hands-on end-user support
• Hardware troubleshooting and endpoint management beyond basic imaging
• Enterprise IT tools: Active Directory ServiceNow Cisco VPN Citrix

What Youll Do

• Resolve hardware software and connectivity issues for end users - in person and remotely
• Deploy and configure Windows 11 systems and standard corporate hardware
• Manage Active Directory accounts and user access requests
• Troubleshoot Cisco VPN Citrix and multi-browser connectivity issues
• Install and configure Office 365 Adobe products and endpoint security software
• Handle printer/driver installs device imaging via USB/PXE and hardware asset tracking
• Support IP telephony setup and basic corporate mobile device requests
• Log track and resolve service tickets through ServiceNow
• Perform equipment moves physical setups and occasional light travel to nearby sites
• Collaborate across IT teams and contribute to technical roundtables

What We Need From You

• 1 year of hands-on IT support experience - field tech help desk or desktop support
• Working knowledge of Windows OS especially Windows 11
• Basic Command Prompt and PowerShell experience
• Comfortable working directly with end users in a corporate professional environment
• HS Diploma or GED required; Associates degree a plus

Bonus If You Have

• CompTIA certifications (A Network Server Cloud or similar)
• Hands-on experience with ServiceNow Citrix or enterprise VPN tools
• Background in device lifecycle management or IT asset tracking

Pay Transparency Notice: In accordance with New York State Pay Transparency Law the pay range for this position will be $20.00-$21.42 per hour.