IT Field Support Technician

At LifeStance Health we strive to help individuals families and communities with their mental health needs. Everywhere. Every day. Its a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when its hard - because we know its worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health the following benefits are offered: medical dental vision AD&D short and long-term disability and life insurance. Additional benefits include a 401k retirement savings with employer match paid parental leave paid time off holiday pay and an Employee Assistance Program.

Position Summary

We are looking for a detail-oriented and customer-focusedIT SupportTechnicianto join our IT team. The successful candidate will be responsible for providing technical support to end-users resolving IT incidents and service requests and ensuring the smooth operation of hardware software and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Compensation:$25.00 - $28.00/hour in addition to a competitive bonus plan

Duties /Responsibilities:

• Provide first- and second-level technical support to users via phone email chat and in-person

• Troubleshoot hardware software and networking issues on Windows and/or macOS systems

• Configure and install workstations laptops printers mobile devices and other IT equipment

• Manage user accounts and permissions in Active Directory Microsoft 365 and other systems

• Document all incidents requests and solutions in the ticketing system (e.g. ServiceNow Jira Zendesk)

• Assist with onboarding and offboarding tasks including setup and decommissioning of user devices

• Monitor system performance and escalate issues as needed to senior IT staff or vendors

• Maintain inventory of IT assets and track hardware/software assignments

• Support video conferencing tools (e.g. Zoom Microsoft Teams Google Meet) and AV equipment

• Contribute to knowledge base articles and technical documentation

Education and Experience:

• High School Diploma or relative experience in similar role

• 13 years of experience in a technical support or help desk role

• Solid understanding of desktop operating systems (Windows 10/11 macOS) Microsoft 365 and basic networking

• Experience with Active Directory Exchange VPNs and remote access tools (e.g. TeamViewer RDP)

• Excellent troubleshooting analytical and communication skills

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Strong customer service orientation and a proactive approach to solving problems

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is regularly required to sit stand bend talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

Preferred Skills:

• IT certifications such as CompTIA A Network Microsoft MCP or similar

• Experience with ITIL processes and service desk metrics ticketing systems (ServiceNow Zendesk ManageEngine)

• Familiarity with endpoint management tools (e.g. Intune SCCM JAMF)

• Knowledge of cloud platforms and SaaS applications

LifeStanceis an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity Equity and Inclusion atLifeStance.

Benefits
As a full-time employee ofLifeStanceHealth the following benefits are offered: medical dental vision AD&D short and long-term disability and life insurance. Additional benefits include a 401k retirement savings with employer match paid parental leave paid time off holiday pay and an Employee Assistance Program.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.Learn moreabout Diversity Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact our Human Resources Team at . Please note: This contact isintended solely for accommodation requests. Inquiries regarding applications resumes and applicant status should not besent to this email addressas they will not be reviewed or responded to. To apply for a position please use our official careers page.