IT Field Service Support (Windows 11 Migration)
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Job Summary
Job Title: IT Field Service Support
Location: Troy New York 12182
Mode : Contract (6 Months) Onsite
Job responsibilities:
- Ability to travel to remote locations
- Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
- Will be available on call support during weekends/ holidays as per request.
- You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs Laptops Tablets Smart Phones Desk telephony AV equipment Comms room devices/activities desk cabling Software installation and troubleshooting and any other related technology.
- Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
- Support includes specification installation and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique non-recurring problems.
- Work self-sufficiently to perform fault diagnostics delivery user requirements while maintaining standards and SLAs.
