IT Dispatcher

PJ Networks

Job Location:

Charlottesville, VA - USA

Yearly Salary: $ 45000 - 55000

Posted on: 25 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

Retirement Plan
Dental insurance
Health insurance
Paid time off

Job Summary

PJ Networks is a managed services provider (MSP) that is looking for an organized detail-oriented IT Service Dispatcher to serve as the central coordination point for our support operations. Youll be the person who keeps everything movingmanaging the flow of support requests assigning tickets to the right engineers and ensuring our clients receive timely responsive service.

This role is the operational heartbeat of our help desk. Youll work closely with our engineering team clients and leadership to make sure nothing falls through the cracks. If you thrive on organization enjoy keeping people and processes on track and want to be the person who makes a team run better then this is the role for you.

About PJ Networks

PJ Networks has been providing professional IT support to small and medium-sized businesses in Central Virginia since 2005. We deliver managed IT services cloud solutions on-site and remote support and strategic technology consulting. Our mission is to enhance the value and success of our clients businesses by providing superior client-focused IT services and solutions.

Were a small collaborative and dedicated team that takes pride in building long-term relationships with our clients. If you like variety enjoy being part of something bigger than just your job title and want to work with people who genuinely care about doing good workyoull fit right in.

What Youll Do

Ticket Management & Dispatch

Monitor incoming support requests via email phone and automated alerts
Create categorize and prioritize tickets in our ticketing system
Assign and dispatch tickets to the appropriate engineer based on skillset availability client familiarity and priority
Monitor open tickets throughout the day to ensure progress follow up with engineers on stalled or aging tickets
Escalate unresolved or high-priority issues to management as needed

Scheduling & Resource Coordination

Manage and coordinate engineer schedules balancing reactive support with pre-scheduled projects and on-site visits
Track engineer availability location and workload throughout the day
Coordinate scheduling for client projects on-site visits remote support and follow-up appointments
Maximize the efficiency and utilization of the engineering team

Client Communication

Serve as a point of contact for clients on ticket status and scheduling
Follow up with clients to confirm issue resolution and satisfaction
Communicate proactively when there are delays or scheduling changes
Ensure clients feel informed and valued throughout the support process

What Were Looking For

Required:

Strong organizational skills with exceptional attention to detail
Excellent communication skills written and verbal
Ability to multitask prioritize and stay calm under pressure
Comfort working in a fast-paced environment with shifting priorities
Proficiency with computers and ability to learn new software quickly
Team player who can hold others accountable professionally and respectfully
Previous experience in a customer-facing or client service role

Preferred:

Experience in a dispatcher coordinator or scheduling role (IT industry experience a plus but not required)
Familiarity with MSP ticketing systems or PSA tools
Basic understanding of IT concepts (networking servers workstations) enough to triage not troubleshoot

Equal Opportunity Employer

PJ Networks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin age disability veteran status or any other legally protected basis.

Compensation: $45000.00 - $55000.00 per year

From small offices to companies with multiple locations PJ Networks has been setting the standard for business computer support in the Charlottesville area since 2005. We specialize in working with small and mid-sized companies in a variety of industries helping them to streamline and safeguard their computer network environments in order to maximize efficiency and security. Our track record shows that we know just how to do that by looking at each of our clients business technology needs individually and providing recommendations curated to each clients unique situation.

Benefits:Retirement PlanDental insuranceHealth insurancePaid time offJob SummaryPJ Networks is a managed services provider (MSP) that is looking for an organized detail-oriented IT Service Dispatcher to serve as the central coordination point for our support operations. Youll be the person who keeps...