IT Support

At Ascendant Insurance Solutions technology is an essential part of how we serve our customers support our employees and keep our business moving. As our team and technology environment continue to evolve were looking for an IT Support Specialist who can do more than simply answer support tickets.

Youll be one of the people employees turn to when technology gets in the way of their work. Youll troubleshoot problems set up and maintain equipment support applications and user accounts help employees work securely and identify opportunities to make our technology environment more reliable and easier to use.

This is a hands-on role for someone who enjoys solving problems communicating with people and taking ownership from the moment an issue is reported through resolution. Youll work with employees across the organization collaborate with internal and external technology partners and help improve the systems and processes behind our day-to-day operations.

Were looking for someone who is naturally curious and doesnt stop at I fixed it. You want to understand why something happened determine whether it could happen again and help create a better solution.

If youre excited by technology enjoy helping people and want a role where your work has a visible impact wed like to hear from you.

• Serve as a primary point of contact for employees experiencing hardware software network account and application issues
• Diagnose and resolve technical problems efficiently while providing a positive employee experience
• Manage incoming IT requests and maintain accurate documentation of issues resolutions and recurring problems
• Set up configure and maintain laptops desktops monitors mobile devices printers peripherals and other company technology
• Provision and deprovision employee accounts devices and access as employees join change roles or leave the company
• Support Microsoft 365 or similar productivity applications including email Teams OneDrive SharePoint and related tools
• Assist with password resets MFA permissions and other identity and access management requests
• Troubleshoot connectivity Wi-Fi VPN printing conferencing and other common workplace technology issues
• Work with third-party technology providers and vendors to escalate and resolve more complex issues
• Help maintain IT asset inventories and ensure company equipment is properly tracked
• Assist with software deployments updates patches and technology rollouts
• Help maintain IT documentation procedures knowledge-base articles and employee technology guides
• Identify recurring issues and recommend improvements that reduce future support requests
• Support cybersecurity initiatives by following company security procedures and helping employees maintain good security practices
• Participate in technology projects and office initiatives as the company grows
• Use automation and AI-assisted tools where appropriate to improve troubleshooting documentation and support workflows
• Take on additional technology projects as your skills and responsibilities grow

In your first several months youll become someone employees and the broader business can rely on.

Youll learn our technology environment understand how our teams work build relationships across the organization and develop a strong understanding of the problems our employees encounter.

Over time success in this role will mean more than closing tickets. Youll help us:

• Resolve issues quickly and thoughtfully
• Reduce recurring technical problems
• Improve the employee technology experience
• Keep equipment and access organized and secure
• Strengthen our IT documentation and processes
• Help employees get the most out of the technology available to them
• Identify opportunities to make IT more proactive rather than reactive

• 14 years of experience in IT support help desk desktop support systems support or a similar technology role
• Strong troubleshooting and problem-solving skills
• Excellent written and verbal communication skills
• A customer-service mindset and genuine interest in helping people
• Experience supporting Windows and/or macOS environments
• Familiarity with Microsoft 365 Google Workspace or similar productivity platforms
• Experience with user accounts permissions password management and MFA
• Basic understanding of networking concepts such as DNS DHCP TCP/IP VPNs Wi-Fi and connectivity troubleshooting
• Experience supporting laptops monitors printers mobile devices and other workplace technology
• Strong organizational skills and the ability to manage multiple requests without letting important items fall through the cracks
• The ability to explain technical concepts clearly to people with different levels of technical knowledge
• Curiosity and a willingness to investigate problems rather than immediately escalate them
• Good judgment when dealing with sensitive company information and employee data
• A willingness to learn new technologies and adapt as our environment changes

We dont expect you to have every technology listed on a resume.

You may have learned IT through a degree program certification previous employment military service an internship a home lab personal projects or simply by being the person everyone calls when something stops working.

What matters most is your ability to learn quickly troubleshoot logically communicate clearly and take ownership.

Certifications such as CompTIA A Network Security or Microsoft certifications are helpful but they are not necessarily required if you can demonstrate strong practical experience.

Youll probably enjoy this role if you:

• Like figuring out how things work
• Get satisfaction from solving problems that initially seem complicated
• Can stay calm when several people need help at the same time
• Enjoy working with both technology and people
• Take ownership instead of waiting for someone else to solve the problem
• Are comfortable saying I dont know yet but Ill figure it out
• Pay attention to details without losing sight of the bigger picture
• Communicate proactively when something is delayed or blocked
• Want to continuously improve your technical skills
• Are interested in how technology can make a business more efficient

At Ascendant Insurance Solutions we believe technology should make it easier for our employees to do their best work.

That means our IT team isnt simply responsible for fixing computers. Were partners to the business.

Youll have the opportunity to work with people across different functions learn how an insurance organization operates and see firsthand how technology supports everything from internal operations to customer service.

We value people who are:

Customer-focused. We remember that theres a person behind every support request.

Accountable. When we take ownership of something we follow it through.

Curious. We ask questions investigate root causes and continuously learn.

Collaborative. Great technology support requires strong relationships across the organization.

Security-minded. We treat access information and company systems responsibly.

Adaptable. Technology changes quickly and were looking for people who are excited to grow with it.

Ascendant Insurance Solutions is committed to providing competitive compensation and a comprehensive benefits package designed to support our employees both professionally and personally.

The compensation for this position will be based on experience technical skills qualifications and internal equity.

Benefits may include:

• Competitive salary
• Medical dental and vision insurance
• 401(k) and retirement benefits
• Paid time off and company holidays
• Professional development and training opportunities
• Technology and certification support
• Opportunities for career advancement
• Employee assistance and wellness programs
• Add any company-specific benefits here

This position can be a starting point for a broader technology career at Ascendant Insurance Solutions.

As you build your knowledge of our environment and demonstrate strong performance there may be opportunities to grow into areas such as:

Senior IT Support Systems Administration Cloud/Infrastructure Cybersecurity IT Operations IT Management

We want people who are interested in growing and well look for opportunities to give you increasingly meaningful projects and responsibilities as your skills develop.

We want the hiring process to be straightforward and give you an opportunity to understand us just as much as we get to know you.

The process may include:

1. Initial conversation with our recruiting team
2. Interview with the hiring manager
3. Technical/problem-solving discussion
4. Conversation with members of the team
5. Final interview and offer

We care about how you approach problemsnot just whether you can memorize the right technical answer.

Ascendant Insurance Solutions is an equal opportunity employer. We value a diverse workforce and do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age disability veteran status or any other characteristic protected by applicable law.

Ready to help us build a better technology experience

If youre an IT professional who enjoys solving problems helping people and continuously learning wed love to meet you.

Apply for the IT Support Specialist position at Ascendant Insurance Solutions.