IT Coordinator

IT Help Desk Specialist

Jersey College is a nationally recognized institution dedicated to excellence and innovation in nursing education providing pathways for professional growth. Since our founding we have proudly graduated over 13500 nurses.

We are seeking an IT Help Desk Specialist to support the technology needs of our campus. This on-site role is responsible for assisting end-users managing IT infrastructure maintaining internal and external systems and assessing future technology needs to enhance operations.

Knoxville Campus address:10820 Parkside Dr Knoxville TN 37934

Cleveland Campus address:2305 Chambliss Ave NW Cleveland TN 37311

• Oversee install manage and maintain Jersey Colleges IT network ensuring system security and efficiency.
• Maintain operational integrity of all information technology equipment and software.
• Administer and monitor internal servers intranet and extranet sites.

• Provide technical support to faculty staff and students troubleshooting hardware software and network issues.
• Manage the IT help desk ensuring timely resolution of support requests.

• Develop and conduct training for faculty staff and students on IT systems and best practices.
• Create user-friendly documentation and resources to improve technology adoption and efficiency.

• Evaluate emerging technologies and recommend relevant solutions to enhance the institutions IT infrastructure.
• Ensure compliance with IT policies and best practices.

• Collaborate with internal teams and vendors to optimize IT solutions.
• Perform other duties as assigned.

• Strong problem-solving and troubleshooting skills.
• Ability to communicate technical information clearly to non-technical users.
• Excellent organizational and time-management skills.
• Detail-oriented with the ability to manage multiple priorities.
• Strong customer service listening and teamwork skills.
• Proactive approachable and passionate about helping others.

If you are a dedicated IT professional eager to support higher education and create a seamless technology experience for students and staff we encourage you to apply!